Voya FinancialReviews of voya.com

I selected one star because there is non NEGATIVE 100. Never ever use voya. They are The worst of the worsts. They completely blocked me to access my HSA account through employer. If that is the technical problem, They cannot figure out how to solve. Whenever I contact online, the only thing they do is multiple people take my information but not fixing anything. They are very suspicious and incapable of anything but taking money.

My experience with Voya has been extremely disappointing. Customer service is very poor and appears to be offshore, making communication difficult and ineffective. It is nearly impossible to get any problem resolved, no matter how many times you call or follow up. Distribution requests are overly complicated and burdensome. What should be a straightforward process turns into endless back-and-forth, delays, and confusion. Representatives are often disrespectful when handling questions about your own investments, which is unacceptable. The lack of accountability, poor communication, and dismissive attitude raise serious concerns about trustworthiness. When it comes to managing your investments and accessing your own money, you expect professionalism and reliability—Voya fails on both fronts. I would not recommend Voya to anyone who values responsive customer service or clear, efficient handling of their investments.

Rude and disrespectful employees. Had to fight to get my retirement funds, horrible

It took 6 MONTHS and 6 to 8 representatives to get one Voya account rolled over to another as they apparently are not the same company. I was VERY scared for MONTHS that someone stole my money. The only one helpful was a lady named Ashley who called me every week. I was sent THREE checks in the process of transferring for that 6 MONTHS. This company gets MINUS score from me

This company has an effectively non-working app for mobile. The website is extremely clunky and slow. The website for Treasury Direct makes this website look like a dinosaur. The options within the website are very unclear and they seem to make it deliberately confusing for the user. Schwab, Vanguard, Fidelity - these are the places to be. I will be moving out of Voya as soon as humanly possible.

Voya is a scam - they give cheap rates to your company and look legit but if you for any reason need your money they charge exorbitant fees - I would owe them money to close my account even though my investment choices doubled the money I had paid out- their excuse “it’s the plan your employers chose and there’s nothing we can do”

Horrible customer service. Not consistent. I needed to cash out my 401 k for school purposes and they made it absolutely a nightmare to do it. It's my money. Avoid them if you can

This is the absolute worst retirement company I've ever delt with. All the representatives tell you incorrect information. They tell you once you pay off a loan, you can re borrow with out telling you about the 3 week holding process it takes to reborrow.