Voya FinancialReviews of voya.com

I would give VOYA a ZERO if I could. NEVER invest your money with this company. They will TAKE your money, but good luck withdrawing it. I have been filling out papers for OVER A YEAR and still cannot get MY MONEY.

Voya Financial is the WORST! The customer service is terrible. Our account information just changes, like a correct phone number changing to an incorrect one. Our phone pin is never recognized. Ever. We have to go through reverification that this time is taking weeks for some mail to come. We don't even have access on our account to change any information. They have held off a withdrawl we have been trying to make for weeks as the stock market plummeted and we lost about 3k. Still get an error code trying to withdrawl. We can't wait to be done with this people.

If I could give this a negative star I would. We have spent the last 45 days trying to rollover a 401k from Voya to another institution. The 401k had both pre and post tax funds. Voya sent the after tax funds to me even after giving them the exact accounts for IRA and Roth rollovers, as well as the FBO information. 6 calls later and we still have not resolved the issue. Horrible customer service

Horrible service, not able to access online, customer service can’t answer questions, claim managers never return calls, almost impossible to get payment. Never get paid on-time. Takes weeks of calling to get a check then weeks of calling to get another check. They owe me 6 weeks of pay 5 phone calls and still waiting. What is the point of short or long term disability insurance even when approved you can’t get paid. I highly recommend NO company or person use their LACK of Service.

Worst to deal with, never get a call back. Calling everyday for two weeks and all they tell me is we received your paper work but takes a few days to process. Reminder they’ve told me that for two weeks now. Worst situation and worst experience ever Voya is a negative review if could give one.

YoYA is horrible the money withdraw transaction completed but they never distributed the money. I made multiple phone calls seeking for help the only they told me my bank rejected the money, which is not true I am trying to find a way to close this retirement account. Be careful and find a better provider like Fidelity

Less than 1 star!!!!! They will not give us access to our money!!!! SHAME ON VOYA!!!!!

Absolutely awesome website. Spending hours trying to get FSA funds released. The website continues to deny claims without providing a reason. Once we called in and corrected the issue it was denied again without a reason. Hours of my life wasted with this awful company.