VossingtonReviews of vossington.com

Quick shipping and seamless buying experience. Acrylic glass was damaged on one corner. Frames looks good but feel fragile.

Hello, wrote yesterday regarding color of frame and poor ship/packaging. The color is pinky beige not white/white washed - doesn't accent art intended for frame. Condition of the frame as follows - corner protectors pulled off during shipping, ripping plastic on 2 edges leaving wood edges exposed. Several fastener/clips sprung open ripping thru plastic shrink wrap leaving the frame, acrylic, backer loose in the frame. Large cardboard shipping package bent and torn. Disappointed, waited long time for frame to be back in stock and best to return - BUT packaging will not protect it thru return shipping to Vossington. Please contact me asap.

I love what I chose as prints. I purchased two Vossington's frames for the new prints. No mat, just wanted print and frame. I received the frames first, followed by the prints later. It seemed to take a little longer than I anticipated for the prints. When I received, could hardly wait to put them in their new frames and hang. I spent a LONG time on both, making attempts to place them so the backboard of the frame would not show from the front of frame and print. The background color (of the prints) is white. The backboard is a brown cardboard color. They were cut slightly too short and always backboard showed from bottom or top. They may have been correctly cut to what they normally do, but they do not work in Vossington's frames. At least not in this situation. I tweaked and tweaked and tweaked, finally realizing they would not fit the frames. What I had to do was remove two very expensively framed prints that I already had, delicately removing them and placing the new prints in. They were larger frames and had matting in them. They worked well in those frames. The problem is, I now have some of my favorite prints unframed. So basically, I have two unused Vossington frames, and two larger prints that need to be framed, yet again. Not in the least cost effective. I set out to love finding the Vossington online site, but well, I can't love it, considering.

The frames look great and they arrived very quickly. Awesome. BUT, there was no packing material around them and the latches on the back of the frames unlatched from the original frame and attached to the adjacent frame. It took quite a bit of time to disconnect them. Not sure yet if the “glass” has been scratched.

Customer service excellent, but prints themselves did looked a little dull (low color saturation) and the paper lacked archival level quality.

The frame arrived with a blemish and wrap around it seemed to have broken in transit.

The fake wood finish - which is more expensive - looks and feels cheap (sub-IKEA quality) and the mitered corners are not true. This frame was much more expensive, but of drastically lower quality, than similar ones from Target or Walmart. I have no idea why these cost as much as they do - I was disappointed in almost every element. Edit: the vendor reached out twice to try to rectify the issue and is sending a brand new frame free of change, in addition to the one I purchased. They suspect the one I had was damaged in shipping. They also clarified that they apply a thin wood veneer to an aluminum core for their wood frames, which are more expensive. I would not purchase another wood frame from Vossington (it feels quite fake), but I may give them another chance due to the outstanding customer service. Upped star rating from 1 to 3.

One of the corners of the frame was slightly separated upon arrival.