VossingtonReviews of vossington.com

Response from VossingtonJan 29, 2023

Sorry to hear about the damaged frame, unfortunately frames are sometimes damaged in shipping. We are now taking steps to increase the protective padding around the frames. We are currently running low on some of our sizes, but they will be restocked.

Response from VossingtonDec 4, 2022

Hi Erin, Sorry to hear about the damaged frames. Unfortunately frames sometimes get damaged when shipped even though we are taking steps to protect them as much as possible. We always provide replacements or refunds asap when a frame is damaged. Our frames are actually they highest quality you can get when they have not been damaged. Our German factory is the most advanced frame factory in the world with special patented processes. Please contact customer support and let us know if there is anything else we can do to make you fully satisfied.

Response from VossingtonApr 13, 2022

Thanks for taking the time to write a review. We're sorry to hear that you're not completely satisfied with your purchase. Please contact Customer Service on vossington.com and we will of course make it right for you.

Response from VossingtonDec 28, 2021

Thanks for taking the time to write a review. We always send new replacement prints if the products are damaged in any way. However, we cannot find any messages or emails to our customer service team regarding any damaged orders in the name of Ethan. Please contact Customer Service on vossington.com and we will of course make it right for you.

Response from VossingtonDec 20, 2021

Hi Laura, we apologize for the untimely communication. Thank you for your review and for cooperating with our customer service team so that we can make it right for you. Please let us know if there's anything else we can do to make you completely satisfied with your purchase.

Response from VossingtonNov 16, 2021

Hi Peggy, we're sorry to hear about your lost package. Thank you for your review and for cooperating with us regarding this issue so that we can investigate this further with the carrier and make it right for you. Please contact Customer Service on vossington.com if you need further assistance with your order, or if there's anything we can do to make you completely satisfied with your purchase.

Response from VossingtonMar 5, 2021

Hi Sarah, thank you for your review. We're sorry to hear that the acrylic glazing wasn't what you expected. We don't use regular glass since it breaks very easily during transit, and that's a major factor for an online retailer like Vossington that ships frames across the world. Please contact Customer Service on vossington.com if you'd like to return your product, or if there's anything else we can do to make you completely satisfied with your purchase.

Response from VossingtonFeb 1, 2021

Hi Simon, thank you for your review and for cooperating with us regarding this matter. Again, we apologize for the late shipment and we're sorry that the product wasn't what you expected.