stephen W.
Diane is a star
I ordered two blowers from vortex, but as soon as I’d payed I realised I’d ordered one wrong (Dewalt battery not Makita) I contact their customer service department and got an immediate reply from Diane, she sorted my mistake straight away and made sure I got the two correct units, great service, Diane was very efficient and friendly, a pleasure to deal with thank you.
Response from VortexHaus USApr 2, 2026
Stephen, glad you reached out right away and even more glad Diane caught it and fixed it before anything shipped. The battery‑type mistake is easy to make, so we take it seriously when someone like you flags it. Thanks for the kind words and for your patience. – Arthur Founder, VortexHaus (we read every review and fix what we miss)

