Ted S.
Third device was not initially a charm!
I recently purchased a third device from the company and this one was defective. The other two performed flawlessly, one of which I gave as a gift to another friend. Based on the previous experience I purchased a third one and this one did not operate efficiently. I contacted Customer Service, provided a video of my issue and they are sending me a new device. They were prompt, courteous and professional. I realize things can happen due to mass production but I appreciate the quick response. One thing I would like to point out is I thought this product was made in the US, but just like everything else in came from China. I wish there was more transparency around this detail especially on the website. I am not opposed to buying things from china as this is where the "majority" of our products come from.
Response from VortexHaus USApr 16, 2026
Ted, I really appreciate this whole review. When someone buys a third device from us, we take that trust seriously – and when that third one is defective, we owe you a fast, no‑nonsense fix. I’m glad the team got your replacement sorted quickly. On the transparency side: you’re right, these are manufactured in Asia, like most tools in this category. We’re working on being more upfront about that on the site while still owning the engineering, QC, and support from our side. Thanks for holding us to a higher standard instead of just walking away. – Arthur Founder, VortexHaus (we read every review and fix what we miss)