Barnes Mobile Auto D.
If I could leave zero stars I would
If I could leave zero stars I would. DO NOT waste your time and money with this company. Their customer service is basically none existent. They take DAYS to respond to a service ticket request. My first problem was my edits were not being saved or uploaded/published. When they finally responded to my original request to fix the issue, it took almost 2 weeks for them to respond. The email I received said the issue was resolved, but when I went to update edits, the site still wouldn't update. Due to the response time and the fact that the ussue wasn't resolved, I was done with them. I went to another host provider and created another site with way more editing and customization control. However, I need Voolt to grant me access to the DNS server so I can transfer to my new provider. It took them 3 days to respond to my initial request and when they did respond, I was told the issue would be escalated to another team and they would be sending the access. We'll, it's been a week and I still haven't heard back. I have sent additional emails and no response!!!! There is no phone or live chat to speak with a human directly. I'm so disappointed I myself for not doing more research but personally, this company has been completely unprofessional and a real disaster. Proceed with caution or better yet, save yourself the headache, and take a pass on these guys!!!
Response from VooltFeb 20, 2024
Hello, We are truly sorry to hear about your disappointing experience with Voolt, and we sincerely apologize for the frustrations you've faced. This is certainly not the level of service we aim to provide, and we understand how crucial timely and effective support is for our clients. We want to clarify that we do offer live chat support, where our team is available to provide immediate assistance. We regret any confusion or inconvenience this may have caused you not being able to access this service when needed. Upon reviewing your case internally, we found that the issues you encountered should now be resolved. However, we acknowledge that our response time did not meet your or our expectations, and for that, we are genuinely sorry. This experience is far from our standard of customer care. We are committed to making this right our team will be reaching out to you directly to confirm that everything is in order and to assist with any remaining concerns. Again, we apologize for the inconvenience and disappointment you've experienced. We value your feedback as it is crucial for us to improve and prevent such occurrences in the future. Best regards, Team Voolt