VooltReviews of voolt.com

Response from VooltJan 29, 2025

Hi David, We’re sorry to hear about your experience and would love the opportunity to address your concerns. Our team has been actively trying to contact you via phone and email to better understand the situation, but we haven’t been able to reach you. Please reply to our emails so we can review your account and find a resolution. We take customer satisfaction seriously and want to ensure everything is handled properly. Looking forward to your response. Best regards, Team Voolt

Response from VooltNov 25, 2024

Hi Ernesto, We are very sorry to hear about your dissatisfaction with our service, and we appreciate you bringing this issue to our attention. Here’s a breakdown of our response and efforts: Genuine Leads: At Voolt, transparency and integrity are core to our operations. We assure you that our leads are genuine, and our staff does not fabricate lead interactions. We are a SaaS company focused on delivering authentic and effective results. Attempted Contact: We have been trying to reach out to you since November 14th to discuss and resolve your concerns, but unfortunately, we have not been able to make contact. Our team has sent multiple emails and we are eager to engage with you directly to address your issues. Next Steps: Please reach out to us at your earliest convenience at [email protected]. We are committed to resolving this matter to your satisfaction and ensuring that you receive the quality service you expect from us. Feedback and Improvement: Your feedback is vital for our improvement. We are here to support and assist you, and we hope to turn your experience around. Thank you for your feedback, and we look forward to the opportunity to speak with you soon. Best regards, Voolt Team

Response from VooltNov 4, 2024

Hi there, We’re sorry to hear about your concerns, and we appreciate your feedback. Here’s a quick clarification: - Pricing Explanation: Our starter plan at $175 is estimated to deliver about 5+ leads, depending on your service type and location. Lead costs can vary based on market competition. - Communication: We strive for transparency and are here to support you through our online platforms. We’re committed to responsive and helpful communication. - Next Steps: Please contact us at [email protected] so we can directly address your concerns and ensure your satisfaction with our services. We value every customer’s experience and are dedicated to improving our service based on your feedback. Best regards, Team Voolt

Response from VooltOct 7, 2024

Hi Marcelo, Thank you for sharing your concerns, and we’re genuinely sorry to hear that your experience did not match your expectations. It’s crucial for us to clarify how our Voolt Marketing service works to help set accurate expectations. The number of leads we estimate is based on a variety of factors, including location and industry, and we regret that the number of leads you received did not meet your expectations or needs. The leads we provide are real people actively searching for services in your area. These individuals themselves input their details. We understand your disappointment with the number and quality of leads, particularly those that were out of state or unresponsive. This feedback is invaluable as it helps us refine our algorithms and improve our targeting to better match our customer with potential clients in their specific regions. Regarding your refund, we’re pleased to confirm that it was processed on September 26. Depending on your banking institution, it may take up to 10 business days for the refund to reflect in your account. We appreciate your patience and understanding in this matter. We view your feedback as an opportunity to improve and reassure you of our commitment to delivering value to our clients. We would love the chance to discuss this further and explore additional ways we can support your business and enhance your satisfaction with our services. Please contact our support team at your earliest convenience. We’re here to help and committed to making things right. Best regards, Team Voolt

Response from VooltSep 10, 2024

Hi Maria, Thank you for your feedback, and we’re very sorry to hear that your experience did not meet expectations. At Voolt, we are committed to delivering quality service and genuine value, and it’s concerning to us whenever a client feels let down. While we were unable to locate any records under your name, we are keen to resolve this and ensure your satisfaction. We believe in supporting our clients through every step of their journey with us. We would appreciate the opportunity to discuss your experience in more detail and explore how we can make things right. Please reach out to us directly at [email protected], or through our live support channels. We are here to help and eager to turn your experience around. Warm regards, Team Voolt

Response from VooltJun 13, 2024

Hi Larry, We're truly sorry to hear about the frustration you've experienced trying to set up your emails. We understand how important it is to have reliable communication tools for your business, and we apologize for any inconvenience you may have faced. Please be assured, that our team aims to respond to all tickets within 24 hours, and we strive to resolve issues as swiftly as possible. We noticed that you reached out to us less than 24 hours ago, and we have since made efforts to contact you via phone and SMS after updating your DNS records, which should now ensure that your email service is functioning properly. We would love to ensure that everything is set up correctly and address any lingering concerns you might have. Our support team is also readily available via live chat for immediate assistance. Please check your voicemail and SMS for our contact attempts, and let us know a convenient time to discuss this further. Thank you for your patience, and we hope to resolve this to your satisfaction soon. Best regards, Team Voolt

Response from VooltMay 31, 2024

Hi Marion, We're very sorry to hear about your concerns and the frustration you’ve experienced. It’s important to us that we address your issues thoroughly and transparently. Our team has been trying to get in touch with you to discuss this matter directly and provide a clear update. We want to clarify that your advertising campaigns are active and currently being optimized by our team to enhance performance. We are committed to ensuring that your investment in our services yields the best possible results. Please contact us at [email protected] at your earliest convenience so we can make sure we're meeting your expectations and discuss any specific concerns you may have. Thank you for bringing this to our attention, and we look forward to speaking with you soon. Best regards, Team Voolt

Response from VooltMay 30, 2024

Hi Jose, We're truly sorry for any inconvenience you've encountered, and we sincerely appreciate your patience as we work to resolve these issues. Effective communication is crucial, especially when it involves the technical aspects of your services. To clarify, when you host a domain with Voolt, adding MX and TXT records to your domain settings is essential. These records are critical for directing your email traffic correctly, ensuring that emails reach your inbox without issues. We're happy to inform you that we have successfully set up the MX and TXT records based on the information you provided by email yesterday. To ensure your email services function correctly, please revert your nameservers to Voolt's settings. Our support team will contact you shortly to help with this transition and make sure your email service is running smoothly. Thank you for your understanding and cooperation. We are committed to assisting you every step of the way and ensuring a quick resolution. Warm regards, Team Voolt