VonsReviews of vons.com

Long hold times, uninformed service people, rude and unprofessional. Digital Coupon app doesn’t work. I’m not shopping there again, will shop SK and Aldi from now on.

I shopped though online for delivery and was told my items for ebt were 49.67. Once I got my order I was charged for cookies 4.99 and crackers 4.69 also two items were missing. Your customer support told me that cookies and crackers are non- essential which isn’t true. Ebt states , Soft drinks, candy, cookies, snack crackers, and ice cream are food items and are therefore eligible items for EBT. I want my cash refund because when I received the first charged it was 49.67 and the shopper charged a garlic power for 11.99 which I didn’t get and a onion power 7.99 which I didn’t get. Please refund my cash for cookies and crackers as this is illegal. I’m contacting EBT to report this fraud because you can’t change cash for these two items.

There app and website is horrible!! When I place orders there site ! Will drop all food so I have to start all over again! And have other issues with there website when you try to add food it does not go through! And they don’t have good customer service online!! They promise they will contact you with a manger but they don’t !! then some food items are gross have mold ! And bugs !! Disgusting Gross!! Horrible customer service!!

Vons located on S, Durango and W. Warm Springs. There is a new Mgr. at this store and she is doing miserably. Two weeks ago three kids about 10 years old rode their wide bicyles into the store and proceeded to ride up and down the aisles attempting to knock shoppers over. I said something to them and one child was ready to pound me out. Not one employee at this store did anything. The children left and I am quite sure they stole food under their clothing as they just rode their bikes out the door and bypassed the cashiers. Yesterday, being Friday the store was quite busy around 5PM. There was only one cashier open and the rest was self-checking. The checker was under age and if you had any alcohol it meant calling another employee over to ring up the products. I had some wine and when an of age employee came to the register to check me out she glared at me with total disgust. So, what idiot manager would have only one cashier available at this time and for that cashier to be under age to accept alcohol. Common Sense does not prevail at this store. Frankly, I don't think I will go back.

the cashier Kay is very rude and disrespectful toward the customer. its quite clear why people dont like shopping at this store.