VonsReviews of vons.com

My order was two 24 packs of Glacier water, 24lb butterball turkey, 5 cans corn, 5 cans green beans and one pouch of Mash potatoes. Even though I put ONLY IN STOCK, I did not get turkey, it was out of stock then instead of two cases of 24 bottles of Geiser water I received 2 1 gallon bottles. All I got was the cans of corn, green beans and mash potatoes..yes they are going to refund me for the cases of water but The point is I wanted the turkey and waters delivered because I am 68 yrs. Old and can't carry heavy stuff and Thanksgiving is two days away. I am cancelling my subscription and even that, you have to wait for the whole year to go by because there are no refunds. Very disappointed.

My name is Daniel, Ive been a Vons customer for well over 30 yrs at the imperial beach location off saturn blvd. I have spent Thousands of dollars there.normally the experience there is good . The last probably a year or so one of the employees there Kimberley’ has been very rude and gets upset or has an attitude every time I ask here for help. Today I was there early morning there was no check out stands open . I had to use the self check out , I’m a senior citizen and I’m not very good at useing them. This morning Kimberly was the only one in the area. I asked her for help , once again she was very rude and said what do you need my help for. She said just scan you things and pay I explained to her that I don’t know how to use the self checkout machines. She got angry and very upset, her attitude was very negative. Then she started to talk to me like a child. I was very embarrassed and felt stupid by the way she was talking to me. As a customer service representative she treated me unfairly and she was very disrespectful. Kimberly needs a class in customer service , on how to treat people

Went there three times in a row to get three particular items. The first time they were out of one, the second time they were out of two, and today they were out of all three. What does management do besides kibitz all day? I go to Trader Joes now.

Kristin and Robert were extremely rude and unprofessional! I ask Kristin for a money order she ask me to provide my social security card information I asked her why she responded “I don’t know it’s what the paper is asking it’s not like i want it for myself” I asked her to call a manger Robert walks over and says “whatever she told you is correct” i asked for the number for the corporate office Robert gave me a incorrect number and as i was leaving the store he kept yelling comments towards me

I am a longtime regular shopper at Von’s store 2270 and could not be more satisfied with my shopping experiences! However, on pretty much most occasions, I come in contact with an employee by the name of YANIRA. This person could not be more unpleasant, miserable, unfriendly, and definitely unwelcoming!! Other than her, every employee at this market excels my expectations as a likable, helpful and welcoming professional. Perhaps someone as unpleasant as YANIRA is more suitable working in the back of the store, so not to interact and engage with good paying customers anticipating a satisfying shopping experience. Especially when one has many other markets in the area to chose from. Unsure of what could be so wrong in this person’s life, but she should leave her problems at home and put on a happy face like all other professionals employed at this market. Just to name a few of my favorites; Mary, John and Shannon in produce, Reggie and Rod in the meat department, Maria Ibarra at self check out, Deandre, Jose and Eduardo, respectively. Because of these lovely individuals, I continue to shop at Vons.

Victorville, California: This is a response to the corporation, not the employees. I planned my dinner menu, and made the mistake of going to Von’s. First the boneless chicken breast rang up about $3.00 dollars more than the marked price, the signature select sour dough bread was a sour bread like highly processed loaf of a food like substance, not a fermented sour dough but something with a sour flavor that was possibly edible but not advisable for human consumption, and the prepackaged spring mix salad was entirely spinach. The floral department was excellent. Every thing else was critter food and compost material.

The customer service.And management. The portions of in store packaged products. Haven't been in this Vons in over a year. Thought just maybe. I was wrong.

The Kanan Road Agoura store is probably one of the worst markets around this part of town. First of all when you walk in, it smells. I am not sure what it is, but it puts you off right away. I was looking for a particular item and literally nobody was around to ask except for the checker, who told me what aisle to look on - as if I had not looked there yet. Can someone please CHECK if you have it and show me where it is? No. It’s sad to see customer attention going down the hill :( There are a LOT of other places to shop, so that’s where I will go.