VolusionReviews of volusion.com

First of all I don't have a tremendous amount of experience with building website. Did my research and decided to use Volusion. Learned how to use and built a decent website. Volusion has quirks and issues but with my limited experience figured they all do. My problem is that Volusion is CONSTANTLY having technical issues. Which makes it hard when i want to work on website in the middle of the day (WHILE WAITING FOR VOLUSION TO FIX) to build/improve the website. I've invested time and money and feel stuck with them now. I wanted to get this out there for other new E commerce beginners when trying to decide which platform to use. If i Could start over would definitely look at other options.

Functions to add products, descriptions, datasheets are not intuitive. Unless you are a professional website designer, I have found Volusion very difficult to use. Getting technical help has to be scheduled, although I think that has improved lately. I use Weebly for another application, and it is much easier to use and easy to get quick technical help. When we switched to Volusion (by importing data from a prior website platform), I ordered one of their new templates which cost about $500 based on what a sales person told me. After about a year and multiple phone calls, it finally looks OK.

Volusion team help me to go in the right direction! thanks!

There are many technical limitations to the SEO features of Volusion. 1. They charge $20 extra per month for SSL, SSL is necessary if you accept payment on your site and SSL helps with SEO. 2. They add "_s/123.htm" to every category page. It looks bad and you cannot remove it. 3. There is no category hierarchy in the URL. This is terrible for SEO. An example of #3: You would expect in a subcategory for the parent category to display in the URL. You should see "Example(dot)com/Parent/Subcategory/Product". But instead, everything is "Example(dot)com/Product_s/123.htm"

Customer Support has been very difficult to reach. Good once I get through, but way too much trouble. The system used to offer call backs. Now the menus do not work well and random disconnects are common.

Always an awesome experience!

Used Volusion for over 10 years and watched it decline year after year.. Our eCom business started growing rapidly and Volusion did not, or was not, willing to keep up and grow with us. Their leadership has NO idea what the customers actually want, regardless of how many surveys and polls they send out. Features are dated, code is very badly held together with glue and rubberbands. When they moved from Rackspace to Google, we had a call with Google regarding sitespeed and improving our page overall, and Google gave us 10+ action items.. all of which Volusion said they couldn't or wouldn't implement. They constantly wanted us to start new stores, and offered discounts to add more stores.. only problem is we sell a real product and don't need 10 websites to sell the same thing.. they want everyone to sell dropshipped t-shirts in my opinion. After over 10 years of selling on Volusion, we made the move and haven't looked back. Since leaving, I still get solicited for their SEO and Marketing services... yet no one called to followup on why we left, or what could have been better. Before giving them one star, understand that I gave them chance after chance. I reached out to multiple reps and managers at Volusion and was never given a true answer. When they released a new price structure, I wasn't able to get concrete data on if / when or how it would affect our store. Unreal! Their downtime, and "maintenance" is out of control. Everytime they "fix" something, they break 3 other items. We had custom code written by a Volusion certified partner, and Volusion kept changing how the API interacted, or updating things, and they said "you have to have your developer fix it", which meant more $$ out of pocket constantly to just keep functions working. Do not build your business on the shifting sands that are Volusion. Staff is unhappy as seen on Glassdoor, and constant changes occur with account managers and technical staff. Also - multiple hour "all company" meetings when support is effectively closed - not smart... TL:DR - Volusion wants you to sign up for a dozen dropshipping stores with limited to no advanced functions, never call support, and put up with downtime.

We've had a site with Volusion for the last 6 years. In all honesty, the platform is quite clunky, but it is possible to develop a decent website on it. My problem with Volusion is that they are not transparent with their costs and billing. We were on their business package (not cheap) and pretty soon we had a decent amount of traffic to our site - before we knew it, the website costs were through the roof as we were then being billed for additional bandwidth - the potential for these charges was kept very quite (in the fine print). We kept our site with them - too difficult to move. Updated our SSL certificate and they sneakily added on an additional charge for 'fraud score checking' (+/- $15 per month). I queried it many times and repeatedly asked them to remove it (2 years later still not removed). Final straw, Volusion 'redesigned' their plans and moved us (without telling us) to an appropriate plan (we paid $80 p/m, they put us on a $212 p/m plan). For two months they invoiced us this amount before we noticed. Long story short, I contacted them and told them there had been a mistake and they needed to refund us the overcharge - Got a flat refusal saying that it says in the fine print that queries can only be accepted in the month of the invoice. Volusion have many tricks and schemes to extract more money from you. Just love Squarespace - so uncomplicated and transparent, can't wait to migrate my site!