Voltage Coffee SupplyReviews of voltagecoffeesupply.com

Response from Voltage Coffee SupplyAug 24, 2026

Duckworth, I'm sorry to hear about the unexpected lead times and what sounds like a failure on our end with shipping the wrong item. I realize this reply is quite stale - we transitioned reviews platforms in 2022 and this account has not been actively monitored since then. However, I just reviewed our customer service platform but am not finding your correspondences to our team there. If you still have any issue or if you'd be open to giving us the opportunity to make things right, please reach out to us at [email protected]. Thanks again and I'm sorry for the hassle. (And thanks for sharing more details on your order after our initial reply here. It looks like our CS team was able to resolve the unexpected delay on the supplier's end on your grinder. Sorry again for the hassle on this one, and don't hesitate to let us know if there are any lingering matters.)

Response from Voltage Coffee SupplyJan 25, 2024

We're sorry to hear you're disappointed with your equipment and the extra service we extended to you. Our team did everything we could to help you and dispatched multiple non-warranty calls to perform basic maintenance to the steam wands. For a high volume shop like yours, steam wand gaskets wear out quickly, and replacement is a part of normal maintenance. The machine is not defective. Again we are truly sorry you feel this way. We have done our best and gone above and beyond to help you.

Response from Voltage Coffee SupplyApr 28, 2023

George, sadly I think you've been the victim of the knockoff scam site that has intentionally ripped off our logo and copied our product pages. I suspect you may have made a purchase through https://www.voltagecoffee.shop/...this is not the real website for Voltage Coffee Supply. Our domain is https://www.voltagerestaurantsupply.com/ I just checked our customer database and we have no record of you making a purchase with us, the actual Voltage Coffee Supply. Sadly you're not the only one they've scammed; we receive several calls from folks like you each week. In response we've reported voltagecoffee.shop to their domain host, to Google, and to Stripe (one of their payment processing providers) but their site is still live. We're now having to take legal action to get their site permanently shut down. I advise that you initiate a fraud claim with your credit card provider to get your money back on the transaction. And if you'd like to make an order with our actual site come on over to https://www.voltagerestaurantsupply.com/ or call us at 1-800-269-0051 and select the option to speak with hour Sales Team, we'd be happy to help you. I'm sad (and super frustrated) for the experience you've had with them. We're hopeful to have them shut down sooner rather than later. -Ryan

Response from Voltage Coffee SupplyFeb 23, 2023

Fellix, we're sad to hear you were disappointed with your purchase. After researching it appears we mistakenly listed "very good" in the description of your item even though the title reflected the "As Is" condition along with a significant discount off of list price; I can appreciate how that miss-set your expectations from the beginning. And as Myles shared we're happy to sell you replacement burrs at our cost (i.e. we make no profit on them), but given the significant discount already given on the product we can't provide any other alternatives besides taking the item back as a refund if you're still not satisfied. Please forgive us for the error on the description and reply back to Myles if you'd like to take us up on our offers to try to make things right.

Response from Voltage Coffee SupplyJan 17, 2023

Guillermo, I'm glad we were able to help you coordinate with La Marzocco to resolve their shipping error. I say your replacement parts arrived today. LM is typically great on fulfillment but appears this was simply an uncommon breakdown on their part. Thanks for being a Voltage customer!

Response from Voltage Coffee SupplyAug 12, 2022

Rick, I'm disappointed to hear about your experience with our company. It sounds like we let you down, full stop. Please accept our apology for the sub-par service. If you're willing, I'd welcome a chance to learn more so we can make things right with you even though you were able to get your product elsewhere. If you share your Order # with me, I'd like to reach out directly. Thank you, Rick.

Response from Voltage Coffee SupplyJul 5, 2022

Hi Andrew. Can you advise your order number here or to our customer service team ([email protected]) so we can check on your status and push the carrier if needed? Happy to help bring this one to resolution as best we can!

Response from Voltage Coffee SupplyJun 30, 2022

Thanks Steve! Much appreciated and glad we were able to help :) -David