Voltage Coffee SupplyReviews of voltagecoffeesupply.com

My recent experience was poor. I waited about a week after placing my order without any indication for shipment. It was a few days after the deadline for shipment that I tried contacting customer service. It was difficult to get a hold of them and when I did, I was advised that someone would be contacting me regarding my order status. I never received a call. I sent some emails through the website that went unanswered. After several attempts at phone calls I finally left message that I would be requesting a chargeback from the CC company. Customer service contacted me and I asked them to cancel the complete order given the whole situation. They did so, though it was clear they didn't care as to the reasons why I was cancelling. I subsequently placed the order through Chris Coffee who mailed it that same day.

They carry hard to find items but items are always late. They seem to charges the highest price for shipping, but use the most unreliable carriers. So a 1 week estimated delivery turns into 1months or even longer. Still waiting for our orders which seems to be lost in Texas. Will probably have to reorder from another suppliers to get our items here faster.

Poor communication about shipment being separate until I reached out and then still a delay. Going to be at least a 2 week difference in receiving the water filter kit I ordered as one set. Could have ordered somewhere else fir same price if known it'd be this long.

It was delayed 2 months, and I had to intitiate communication to get the ball rolling.

I am a small coffee shop owner and we have bought equipment from voltage on a number of times. I hate to give a bad review and rarely do but the last couple of purchases we've made the communication is just not there. Tried to buy a grinder that was on the quick ship, placed the order then was told they didn't have it (I was confirm they did and placed the order immediately - it was on my cart already! Have been trying to get someone to answer me about the status via phone message, email and website messaging and nothing. Purchased a grinder back in September which is giving us a very hard time and cannot get anyone to answer what I need to do to get the grinder situation fixed, either use the warranty o troubleshooting or whatever. Very frustrated and probably won't use them again after all this issues are over!

The good: Very competitive prices, everyone I spoke to at Voltage was very nice and seem to be trying their best The bad: Endless delays, slow-to-non-existent communication, inability to solve issues with distributors/suppliers/shippers on their own. I could write a 1000-word essay on my experiences with Voltage, but the basics are that I placed an order for two items that were delayed multiple times (initially this was not Voltage's fault, but they did not communicate these delays, requiring me to keep asking for updates as estimated ship dates came and went), and once the items did become available from the supplier, Voltage was incapable of solving issues between themselves, their supplier, and their shipper on their own, and were generally hard to reach and slow to respond to my questions. I understand that delays happen and that Voltage cannot control every part of the process, but when placing a 5-figure order with a reputable vendor, it's fair to assume that handling the logistics of that order is their responsibility - instead, it has been necessary for me to spend hours of my time coordinating between Voltage and their suppliers, solving their own communication issues, and whenever I tried to let them move forward on their own, no progress was made until I once again stepped in. This process occurred for both items I ordered, despite them coming from different suppliers. Throughout the process, Voltage was somewhat apologetic, but largely blamed their suppliers and offered no other resolution than eventually promising that they would ship me the second item via next-day air, a promise they promptly forgot (the item went out via ground, and when I reminded them of their promise, they refunded me $100, less than 1% of my total order, and considerably less than half of the difference between next day air shipping and ground shipping). Now, over five months after I originally placed my order with an 8-12 week estimate, I finally have both my items; needless to say, I will not be doing business with Voltage again.

Communication was very poor. I couldn't get an answer on when my machine would be shipped.