Voltage Coffee SupplyReviews of voltagecoffeesupply.com

Response from Voltage Coffee SupplyJun 24, 2022

Hi Jerry. We completely understand your frustration and apologize for the miss on this order! Generally we're able to reply within 36 hours, but this one slipped through the cracks. Please accept our apology - you should see a notice in your inbox for a full refund and hope you will reconsider working with us in the future!

Response from Voltage Coffee SupplyJun 25, 2022

Our apologies for the mix up on this one! We've issued a full refund for your order.

Response from Voltage Coffee SupplySep 10, 2026

Martin — a machine at that price arriving in the wrong finish is a bad outcome, and "it's being investigated" is where we appear to have left it. We did raise it with La Marzocco directly at the time, but I can't find any record that we came back to you with an answer. That's the real failure. Voltage came under new ownership in early 2022 and details like this fell through the transition. If that finish was never corrected, email [email protected] and we'll make sure its resolved, albeit very late. — Ryan

Response from Voltage Coffee SupplySep 9, 2026

Shirley — the shipping time was the smaller problem. An email and a phone call with no answer to either is what turns a delay into a bad experience. Voltage changed ownership in early 2022 and our coverage was thin while the new team came up to speed. Messages are tracked now rather than arriving and sitting. Thank you for giving us another go afterwards though, we appreciate it! — Ryan

Response from Voltage Coffee SupplySep 9, 2026

Chris — you paid for two portafilters and got one, and our answer was essentially to chase the vendor yourself. That was the wrong call: tracking down a short shipment is our job once we've taken the order. Partial shipments slipping through was a weakness in our process during the 2022 handover of company ownership. If that second one never turned up, please email [email protected] and we'll sort it out, however late. — Ryan

Response from Voltage Coffee SupplySep 8, 2026

Brandon — three months, a delivery date in writing, then nothing. Giving you a date we didn't hold and not correcting it is the actual failure. Our order communication was being rebuilt during the ownership change in early 2022, but that shouldn't have become your problem. Lead times are now published so they move when a manufacturer's timeline moves. Sorry for the extra stress our issues caused you. If/when you come back again you'll find a very different service experience. — Ryan

Response from Voltage Coffee SupplySep 8, 2026

Todd — three months, and "it shipped" with nothing arriving. If tracking existed we should have given it to you; if it didn't, we should have said so plainly. That ambiguity came from systems being swapped mid-transition in 2022. Sorry for leaving you guessing, we should have done better. After our transition we rebuilt all our service flows so I trust you'll have a much better experience next time. Sorry again for the hassle we created you. — Ryan

Response from Voltage Coffee SupplySep 4, 2026

Kaylee — Sorry for the radio silence on our end when you needed timely updates, that was a failure on our end. Voltage was changing ownership in early 2022 and our support coverage had real gaps for a few months. Both halves have been addressed since — tracked messages, and lead times that update as manufacturers revise them. Thanks for being measured about it, and sorry we didn't serve you better then. We'd welcome an opportunity to show you the current version of Voltage's service. — Ryan