VolcomReviews of volcom.com

If I could give zero stars I would. Placed an order 6 weeks before Christmas plenty of time to get here! And here we are one week before and order still shows unfulfilled! I’ve tried calling at least a dozen times to customer service and 1/2 a dozen to headquarters in CA not to mention the numerous emails and nothing! I even contacted them through social media… someone replied said they’d look into it and now have ghosted me. A $800 order (before my “loyalty” discount) by far the worst company I’ve ever dealt with!

RIDICULOUS! Been trying to reach someone about my order for two weeks now and they won’t answer phones or emails. I can’t believe this is a real company.

I have had the same experience as all the recent reviews. Three weeks post order - no emails, no answer through customer service, no package. Guess I’m going to dispute the charge and call it a loss and order from somewhere else. Sad I wasted my time. I’ve ordered from there within the last year with no issues but obviously they don’t complete orders anymore….

I ordered for friends and family around 11/15 and spent almost $300 on all my family’s Christmas gifts… have yet to receive ONE ITEM. I’ve called and called and goes straight to automated voicemail. I’ve emailed about 7 different times and not one person has responded besides the 1st time. Im starting to think this company is a scam. Im going to dispute with my cc. Honestly never experienced this before. DO NOT order for them online. Do yourself a favor and headache.

I had placed some online orders on 11/18, today is 12/15 and still have yet to receive any of them. The automated excuse that Volcom provides through their website notes that delivery delays is due to the increase volume of online orders. This excuse does not absolve for having such long delivery times when huge businesses like Amazon that I'm sure has 100x the volume that Volcom has to accommodate and yet they hold up exceptional delivery time standards. Another issue, is there customer service. It's poor and for the most part nonexistent. The emails i've sent only gets kicked back with an automated response and to call customer service is even worse. I've tried to call for the past two weeks and the number goes straight to an automated message. This experience has left a bad taste and view of Volcom. Customers beware if you are buying product online. Expect long delivery times or possibly no delivery at all.

Black Friday sale $160 been billed to my card. Same story, no shipping # , no eta Multiple emails, some initially returned, automated. No phone calls returned. I bought an Ikon pass for first time this year and have to travel far to use it...so when will my package and if ever will it be sitting on my porch for how long? Was trying to be nice/patient but this is not the Volcom I grew up with. What happened to the "Trust Volcom" company?

Placed and order 11/25 - have not received a message that order is on its way - several calls made and get just a message to call back - several emails some answered others not - when answered completely not answering question on my order..

Placed and order 11/23 - have not received a message that order is on its way - several calls made and get just a message to call back - several emails some answered others not - when answered completely not answering question on my order - I'm going to just give up on this order and start over with Christmas shopping -