VolcomReviews of volcom.com

Sent a return over two months ago. Still no refund and won't reply on email. Why arnt they refunding me? Wished had kept the items as now I'm £50 down with nothing to show for it. Don't buy from them. Appalling customer service.

They don't send the return documents so once you buy their stuff you're stuck with it.

Purchased a pair of jeans that were a comfortable fit (ie not tight). After only 9 months of normal wear, they ripped along the seam of the back pocket. Certainly such poor quality is not something I'd expect from a company like Volcom. Chat was not helpful either - just quoting Company policy at me Update 28/7 - Volcom got back to me saying they’d reviewed their decision and they sent me a replacement pair of jeans! Well done!

Positiv zu bewerten ist der schnelle Versand. Ich würde hier aber nur wieder bestellen, wenn ich mir zu 100% sicher bin die Sachen zu behalten. Habe mir 2 Shirts in 2 Größen zur Auswahl bestellt. Das eine hätte ich gerne zurück geschickt. Die Rücksendung (nach Frankreich!!) auf meine Kosten beträgt bei der deutschen Post versichert 15€. Das ist fast der Wert des Shirts.... Damit muss ich es wohl behalten und es als Lehrgeld betrachten dort nicht mehr unter 60€ zu bestellen oder besser gar nicht.

I ordered 2 pairs of jeans from their website, both pairs being size 30x30. One of the pairs they sent was size 28x30 and don't fit at all. I emailed their customer service and they said they would process and exchange. Here's the problem with that, I suffer from severe anxiety and agoraphobia and in order to go return the jeans to the post office not only would I have to pay for a taxi because I don't drive due to my mental health conditions but I would have to go through severe anxiety and panic attacks just to try and get to Canada Post. I explained this to them and asked if they could just give me a partial refund instead. It has taken them 4 days to finally reply and they didn't acknowledge a single thing that I said. All they did was send me an exchange confirmation and an email explaining how the exchange process works. NEVER buying anything Volcom ever again. Fkn joke of a company!

Ich kann mich den Rücksendungsproblemen nur anschließen. Geht gar nicht.

Purchased some snowboard trousers for my son in Canada on 21st January which cost 515CAD/£319. He barely wore them in Canada as he wore a uniform to teach snowboarding. He returned home, went on a week long holiday and the seam came apart. He had this fixed but he is now 2 days into a course in Europe and they have split again in a different place. Being within the 90 day warranty he contacted Volcom and was told it was general wear and tear! Will not buying anything from Volcom again.

Peccato non poter dare 0 stelle. Ordinato 2 giacche piu di 10 giorni fa. Il servizio clienti non risponde ed io ho speso 90 euro per ricevere una sciarpa dimmerda che non è quello per cui ho pagato. È un brand che amo ma non comprerò mai più nulla da loro.