VM InnovationsReviews of vminnovations.com

Purchased storage boxes on Amazon through Spreetail and they arrived broken. Returned the product via royal mail at own expense with tracking ID fixed to the outside of the packaging and returns receipt inside the box. Contacted spreetail over a month later only to be told that the parcel did not have the tracking ID attached and so no refund would be issued. Clearly the defective items have been received if they are claiming (falsely) that no tracking ID was attached. Can only conclude that this company is scamming customers, watch out!!!

WARNING! Don’t buy anything from this company. Amazon uses them. They are a scam. I returned a fire pit that I decided was too big for my needs. I never opened the box. When they get it, they only return half my money because they said it was returned used. What scammers.

I’m extremely disappointed with my purchase from this seller. The blow-up mattress started leaking after just a year of light use, making it completely useless. When I reached out for assistance, customer service was unhelpful and dismissive, refusing to offer any real support since the warranty had expired. A quality product should last longer, and a reliable seller should stand behind what they sell. Leaving this review here because I tried leaving a review for the seller on the website I purchased the product from but kept getting a “we can’t verify you purchased from this seller” message. I won’t be purchasing from this seller again and suggest others look elsewhere for better products and customer care.

Where is the 0 Star? This company is not worth buying from. Awful experience working with them. They respond on reviews like this, with words of “we care and want to help but then do absolutely nothing.. it’s all lip service and only to look like they care. NECER BUY FEOM THESE GUYS. Look they have 1.7 star rating. Nobody likes them.

Terrible company! After they sent me the wrong colored electric bike, we tried to return it. Even though Spreetail agreed they had the wrong description and agreed it was thier fault, I struggled to get anywhere with them. Finally after a bunch of emails they agreed to pay for shipping the product back. We shipped it back a couple days ago and received an email today saying it was not in new condition anymore!! We didn’t even pull it out of the original packaging, we opened the box and realized it was red and not tan so there was no need to pull it out. After investigating a little more, Soreetail emailed me that bad news at 2:50 pm.. so I checked the tracking and they didn’t receive the package until about 5:30 pm, this is so wrong in so many ways.. they lied so they could charge me a re-stocking fee and only give me back $48 of the almost $600 we spent with them!!! UPDATE: Spreetail writes that they are sorry and has sent me another email(as yoo can see from thier correspondence here). Here is another horrible response from them. “ Hello, We really do apologize but we only have the information that comes from our returns team that confirms the state of the item that was sent back. Our Returns Team confirmed that the item was returned showing signs of use or in a condition that prevents the item being resold, and the restock fee will remain per Amazon’s policies. We encourage you to review the following link which provides more information about this fee at amazon. Spreetail is happy to help you with any other questions that you may have. Thanks, Spreetail Customer Experience Team”

Bought an expensive large dehumidifier and failed after 10 months seller offered zero help not happy with this company and looking at the reviews here it appears they sell junk

I would never recommend purchasing from this company. I made a purchase with them, the item was stolen during delivery. Company responded with generic messages stating the item was delivered and I needed to wait 48 hours to see if the "lost" delivery was located. Item was not lost, it was delivered and a porch pirate stoled it. Company will not issue a replacement or refund, instead tells me to have Amazon resolve it, after Amazon told me I must reach out to the seller. Company is horrible, I should have read reviews before ordering. It appears based on the reviews this Company does not resolve anything. Do yourself a favor do not buy from them.

Highly NOT recommended to work here. They have great sales per annum, but they treat employees like trash. No annual increase, lack of benefits. There are some good agents who handle calls well, but overall this company was built to earn, not provide good service.