VM InnovationsReviews of vminnovations.com

First and last time EVER DOING BUSINESS WITH THEM AGAIN. Brought a pool ladder from them through Walmart.com. Never opened or used the item tried to return it and it's becoming a hassle. I paid $40.99 for the ladder to return it to them, I would have to pay my own shipping fee (the lowest price was UPS at $27.93) and they will still deduct $7 from my refund OR have them to send a shipping label to me for $24 deducted from my refund. For an unopened item, I can not even get my FULL REFUND back!! Their whole process is a joke and the absolute worst!!! Beware ordering from them!!! I would not advise

Bought a pool pump sold by VM Innovations that generated "Low Flow" errors on my salt water system after only 2 days of use. VM Innovations refused a return or even an exchange, even though they boast the "highest level of customer service" and state 60-day returns on their listing. Instead, they told me to contact the manufacturer for a warranty claim, instead of swapping out a defective product for a good product after only 2 days, like any reputable retailer would do. My pool has been out of commission for 2 weeks now, and more as I wait for the replacement part from the manufacturer. VMInnovations literally ruined my Summer. Very disappointed with my experience with them with their horrible customer service.

Customer service was a disaster. I noticed that the dimensions in the listing on their website were wrong before the package even arrived, so I refused delivery. First, they tried to deduct a $12 shipping fee from my refund even though the actual charge from OnTrac was only $1.50. Then, they refused to even admit that their listing was wrong. I sent them pictures, screen caps, several forms of proof, and they still denied responsibility and insisted on deducting the $12. They only finally backed down after I sent them a chat transcript with a representative from the manufacturer and a product brochure saying that they were wrong. I did eventually get a full refund, but only after a week-long battle with customer service via email.

.......and can't follow specific directions. Seems like there is no customer care at all. Very poor service and they don't care whether you are dissatisfied or not. Walmart will continue to use them, and Walmart will soon go out of business. I hope VMInnocations goes right down the tube with them

Shipping address specifically states DO NOT USE FEDEX TO SHIP HERE in capital letters. Twice they used FedEx and twice the product was returned by FedEx to the company. These people are MORONS.

I am really surprised that Walmart uses this company as a vendor since they have a horrible return policy. I ordered a pool filter cartridge that needed to be returned and it ended up costing me $22 to return a $79 item, certainly not Zappos style customer service or return policy. Walmart usually works with vendors that have great return policies so I didn't check to see what the story was with WMInnovations. LESSON LEARNED! Check Walmart vendors more carefully and don't order from WMInnovations.

I purchased pool rails and when the mechanic came to install the product he recommended against using the rails as they were not strong enough to support weight of swimmer. One cannot judge the product from the picture shown. I contacted VMI for return instructions and it will cost me serious dollars. I recommend not using them any more.

This company is a joke. I received two of the same product for my bridal shower that I had registered for through walmart. Not knowing that walmart works through other companies such as this one, I thought I could take it to walmart and exchange it for somethig else I need. Nope. Walmart only acts as a portal to this junk site. In order for me to get something else, I need to pay the return shipping $20+ to send the product back to them just so that I can get their store credit. Have you seen their site? There's nothing I need or want on this site, the selection sucks. If you can help it avoid buying anything from these people. If you call the customer service, you will get some young man who has no idea what he's talking about and has no customer service skills. Buyer beware.