VM InnovationsReviews of vminnovations.com

I placed an order for a pool on 5/16. Delivery was supposed to occur the following Monday. As soon as my affirm payment went through, the shipping changed to delayed. There is zero movement and I have been told multiple excuses. Do not order from these people unless you want to be played for a fool. They wont even allow me to cancel the order, although it has never been shipped. I also offered to pay the restocking fee now just to cancel the order. It is EVIDENT that we are going to either receive nothing as many others have or receive a torn up or broken pool. Scam company. UPDATE: after Spreetail refusing to refund our money, we contacted Walmart.com. although, they could not initiate a refund due to the third party seller. They made contact on our behalf due to multiple complaints against this company. Spreetail contacted us in an email stating they are going to refund us due to unable to fulfill our order. I will update if and when we receive our 1000 dollars back from the shady business practices on Spreetails end. LAST UPDATE: per Spreetails usual business practices. I HAD TO PAY 147.00 FOR A ITEM THEY WERE UNABLE TO FULFILL. THE REST WAS RETURNED. DISGRACEFUL

Like so many others here, I returned an item (a pool with a defective pump), only to be issued a partial refund—less than 50% of what I paid. Spreetail claims it was due to a restocking fee, despite the item being defective and returned within the proper window. After reading other reviews, it’s clear this is not an isolated issue. Spreetail routinely applies these unreasonable and unfair charges, penalizing consumers for product issues that are not their fault. It feels deceptive and unethical. I’ve reached out to their support for a full refund and have also contacted Amazon directly. I’m leaving this review in hopes of both resolving my case and warning others: DO NOT buy from Spreetail, especially for high-ticket items. The risk is not worth it. Spreetail: If you’re truly committed to resolving issues (as you claim in your responses here), I urge you to do the right thing and issue a full refund.

This company has unethical business practices. I purchased something through Amazon with this being listed as the retailer I received the package realize that I didn’t need it returned it immediately only opening the box insert the return slip. The item in trial cost me 96 dollars. They would not refund that and hid behind a COMPLETELY MADE UP assertion that I damaged the contents. Since I didn’t even take it out of its packaging that is patently untrue. The acted like they did me a favor by returning me $47 on my purchase and claimed it was this arbitrary restocking fee and due to the alleged damage. They were rude u helpful and are completely unethical. I will be sure to never shop with this retailer again.

As others have complained about, this company has stolen over$100 from me claiming that my return of their product was damaged. The original delivery box had a large tear in the 70+ pound box and no items were removed from the box. How is this my fault? Obviously they are known for this. Do not buy from them!

We ordered a Yakima Ridgeback bike rack from Amazon, that unfortunately got sent through Spreetail. We received the bike rack. We attempted to install the bike rack, but the bracket that the speed knob controlled was defective. It would not actuate the speed knob. It was also missing two screws. After speaking with a rep from Spreetail, they agreed to send a refund after return. Unexpectedly, they sent another bike rack and are now charging a restocking fee. Never have I been charged a restocking fee for a defective product. Stay clear of Spreetail. You can see a clear trend based on other reviews...........

I had the exact same experience as most of these others. They tried to take 20 percent AFTER I already mailed off my return and lied 3 times about why there was a restock fee. I kept showing documentation and proof that what they said was a lie and they would change the reason. Amazon provided a full refund but this company kept trying to say it was Amazon’s policy to charge 20 percent. I reported them and even emailed Amazon leadership about them (including these many complaints). I’ve thought about contacting the lawyer after seeing this because of the fraud and attempted theft.

Absolutely horrible company. Grifters who screw over their customers. I purchased a rototiller from Amazon. I used it for less than 5 minutes. It didn't fit my needs so I returned it. They claimed that I "damaged" the item and refunded me LESS THAN HALF OF WHAT I PAID. And they couldn't even describe the so-called "damage!" Because there was none. Multiple attempts to rectify this all ended with the same line. "We found damage so we charged a restocking fee." Such utter BS. So much contempt for a paying customer! If you return a tiller to Walmart, they don't grift you. STAY AWAY FROM THIS COMPANY. THEY MAKE THEIR MONEY LITERALLY STEALING FROM CUSTOMERS. On what planet should I pay $100 to try out an item? I will never purchase from them again, and I will leave bad reviews everywhere I can.

I placed five orders for different products with Spreetail through ebay. Each order was confirmed but never shipped. Spreetail messaged me that it was due to pricing and system errors that the orders were accepted but cancelled the orders with Ebay by saying my address was incorrect. This was likely done to prevent Ebay from taking action like keeping the associated listing fees. Of the five orders, I received half of one of the five orders. When I requested a partial refund for the partial order, Spreetail said I would need to return the items for a refund. How can I return the order when only half of it was fulfilled. Scam company that is dishonest to its customers and Ebay.