VM Innovations Reviews | Read Customer Reviews of vminnovations.com

VM InnovationsReviews of vminnovations.com

2.0563 reviews
Home Goods Stores
2021 Transformation Drive Suite 2500, Lincoln, Nebraska

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VM Innovations

About VM Innovations

At VMInnovations, we believe life is better when you have the right gear to enjoy it. For over a decade, we’ve been helping families and adventurers make the most of every season with high-quality outdoor, home, and garden products built to last.From backyard fun to durable home essentials, we specialize in goods that bring convenience, comfort, and joy to your everyday life. We’re passionate about offering the best prices, backed by free, fast delivery—so you can spend less time waiting and more time enjoying.Whether you’re upgrading your outdoor space, enhancing your home, or shopping for durable gear, VMInnovations is your trusted partner for products that perform and a shopping experience that’s as easy as it is reliable.

VM Innovations (vminnovations.com) has 563 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.

Also known as: vminnovations.com
Website: vminnovations.com
Category: Home Goods Stores
Location: Lincoln, Nebraska
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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VM Innovations reviews

Showing 407 reviews with 1 star · Clear filters

Tom E.
May 22, 2020
I ordered a trampoline and it was out…
I ordered a trampoline and it was out of stock. They were fast to take my money and no refund yet although they said 1 to 2 business days for payment to be refunded. so $630 dollars for my daughter's bday gift and no refund so no bday gift. Don't ever trust this company. They don't even know what's in stock and not in stock when u order. It will say in stock and will not be. Horrible service thanks for nothing vminnovations
Response from VM InnovationsMay 28, 2020
Hello Tom, I am so sorry to hear that the item you ordered went out of stock. We are experiencing a higher than expected velocity of sales on these products and unfortunately, the listing was not able to be pulled down in time. We are very sorry and did issue the refund as soon as the mistake was recognized. I have requested your full refund. Please allow 3-5 business days for the refund to show on your original method of payment as this is the typical processing time for most payment providers.
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George M.
May 22, 2020
Do not buy from this company!!
Do not buy from this company!!! They mailed me a defective product and then made me pay for the shipping costs to return the product to them. Absolutely unacceptable.
Response from VM InnovationsMay 28, 2020
Hello George, I am so sorry your item did not arrive in the condition you were expecting. Typically in these situations our team does provide a prepaid shipping label to send the item back. I am unable to locate your order specifically, but if you'd like to reach out to our team directly, we would be more than happy to see what opportunities we have to assist with a resolution.
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Ronnie
May 19, 2020
We bought a pool
We bought a pool. 2 hours after purchase we cancelled our order. We cancelled due to all the scamming and fraudlent activity they are doing. They gave not refunded our money we refused this item over 18 times. We have left over 18 emails abd called over 50 times. No one will pick up the call. They will send items in three shipment on purpose. The items that came with no signature required. This is a major scam you shouls always sign for a large package. The product is majorly damaged. We demand our refund. This company like to scam people.
Response from VM InnovationsMay 28, 2020
Hello Ronnie, I am so sorry your package arrived in this condition. Unfortunately, we are unable to guarantee cancellations after orders are placed as we work hard to ship items as quickly as possible. Our freight carriers are asked to leave the package if no one is available at the time of delivery. I am unable to locate your order, but if you contact our team with information on the damage we would be more than happy to assist with a resolution. You can reach out to our team directly at 866-639-9320 or [email protected].
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Deepak A.
May 19, 2020
I bought a Marcy gym Smith on 7th May…
I bought a Marcy gym Smith on 7th May 2020. It comes in 3 boxes. They took all money but sent only 1 box out of 3. Now I am running around between VMInnovations and the Shipper. VMInnovations doesn't pick up calls. So far I have been able to connect only once. Very bad customer service.
Response from VM InnovationsMay 28, 2020
Hello Deepak, I am so sorry for the frustrations surrounding your order and the mistake of only 1 box being sent. Our team did provide replacements for the missing items as of 5/19/2020 which were delivered via freight shipment on 5/26/2020. I do note that the item is being returned to us, and upon its arrival we will gladly provide a refund!
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Scott F.
May 13, 2020
Slime company
Check out the reviews here and elsewhere. They excuse shady behavior with "their policies". Apparently their policies supercede fairness and YOUR money. They have increased the price of above ground pools almost 400% in the past 6 weeks and claim "it's done automatically and there's nothing they can do". Imagine that. A system that FORCES price gouging on their customers. I wouldn't buy a $1 item from them. Neither should you. Update: My state's attorney general did not agree that they were following all price gouging laws and they have since stopped selling the pool.
Response from VM InnovationsMay 28, 2020
Hello Scott, I am sorry that the price of our pools is higher than you were hoping. The market price of our items may fluctuate automatically based on a variety of factors. At this time, the price being shown is what the item is currently selling for so we would be unable to adjust it in any way and I am sorry for any trouble this causes. Feel free to check back on this item at a later date to see if there are any changes or promotions running at the time. Let us be clear that we do not partake in price gouging and are compliant in all laws related to price gouging. If you have any additional questions please reach out to our team directly at 866-639-9320.
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Ginny Chanda B.
May 13, 2020
Price Gouging in a Crisis
They have increased pool price points by over 300% since February 2020 and are taking advantage of the stay-at-home orders. Shame on this company.
Response from VM InnovationsMay 28, 2020
Hello Ginny I am sorry that the price of our pools is higher than you were hoping. The market price of our items may fluctuate automatically based on a variety of factors. At this time, the price being shown is what the item is currently selling for so we would be unable to adjust it in any way and I am sorry for any trouble this causes. Feel free to check back on this item at a later date to see if there are any changes or promotions running at the time. Let us be clear that we do not partake in price gouging and are compliant in all laws related to price gouging. If you have any additional questions please reach out to our team directly at 866-639-9320.
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Matthew
May 9, 2020
This company needs to be shut down
This company needs to be shut down. Not only are they false advertising on their website stating that they are available 24/7 by phone or email which is clearly not the case but I ordered a radio from them before I read the reviews stupid me the radio doesn't work I've tried and tried and tried to get in touch with them so my only option now is to dispute the charge with my bank.
Response from VM InnovationsMay 28, 2020
Hello Matthew, I am so sorry for that your item didn't arrive in the condition you were expecting. We are experiencing a higher wait time than usual, but are more than happy to help further with your order via either phone at 866.639.9320 or email at [email protected]. We appreciate your patience!
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James L.
May 6, 2020
Item never shipped, never got refunded. Scammers.
Bought some elbow and knee pads from them on eBay, because they guaranteed two day shipping. Received a shipping confirmation within a couple hours. Tracking number said "tracking number provided" on April 20. As of today, May 6, it still says the same thing. They claimed to have refunded my money on April 25, but it hasn't shown up in my PayPal account. I have a dispute open. Their customer service number is always busy. Always. These guys are scammers. Edit after they replied: I received tracking info on April 20, item was supposed to arrive April 22. It is now May 28 and the tracking info hasn’t changed from “tracking info provided”, nor has the item been delivered. I asked for a refund on April 25 and they said it was processed. I paid with PayPal. PayPal refunds are always fast and easy. I never got refunded. On May 6 I started a dispute through PayPal. They contacted the seller. On May 23 PayPal refunded my money because the seller never responded to them. As I said, these guys are scammers. Every message they send has a new name on it. I looked up their address on Google Street View and it looks sketchy as hell. Don’t buy from these scammers.
Response from VM InnovationsMay 28, 2020
Hello James, I am so sorry for the trouble in receiving your order. It appears there was an error in processing that caused the tracking number on the order never to update. While we did offer to replace the item, it seems you opted for a refund. At this time you have been refunded in full for the order.
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