VM InnovationsReviews of vminnovations.com

Once again I am being duped. I got a message that there was a mixup with my first order and they had corrected that and my spa was being shipped. I was also told my expedited shipping fee I paid had been refunded. There is no credit on my cc and Fedex once again has a tracking number but have not received the package to ship. Please STOP lying to your customers. At this point I cannot believe a word you say.

Ordered a pool through Walmart, waited 2 weeks for this, the day before it was to be delivered the order canceled. The price of the pool went from 1100.00 to over 1700.00 in that 2 weeks. I had 500.00 worth of sand delivered and bought 400.00 worth of pool stuff to go with this pool. After this I'll never shop a Walmart ever again.....smh....how can they do this to people????

If I could give a 0 stars I would ! I ordered a 12ftby 24ft by 52 in over 2 wks ago. Hadn’t received an email with tracking. Showed processing order then the day before item is supposed to arrive and 300$ to level my yard for the pool my order is canceled’! What kind of company does this! No offer of assistance no replacement offered nothing. Will be contacting lawyer and better business bureau first thing tomorrow. Poor customer service. Run as fast as you can

We ordered a small kids' pool two weeks ago. It was supposed to arrive 2 days after we ordered it. Never came. First phone call to check status: The delivery carrier could not access the gate at the complex, and left without delivery. Were told it would be rectified by the next day. Four days later, no pool. Second phone call to check status: It is en-route, will be delivered by end of day. Nope. Third call: it will arrive by the end of the day. Nope. Fourth and final call: Now we were told that the we put the wrong address for delivery. We re-checked. Nope, it was the correct address. So, after taking our money and attempts to deliver it from a service that has no idea how to enter gated complexes, the company decided to LIE to us to cover their incompetence. This company goes through Walmart, fyi. So unless you want to pay for something you will never get, then be lied to, find another place to make your purchases. The "customer service" people we dealt with were completely incompentent and extremely rude over the phone. On top of that they lied to their consumer. That is sad in this day and age. One would think with the way things are right now, a company would do better to accomidate their customers, and actually do their job. Sadly that is not the case. DO NOT ORDER FROM VM EXPRESS!!!

This company is a scam. I ordered a product from them and they cancelled my order because they were "out of stock". I found the same exact product for near $200 more at their website. I reordered the item, and 10 days later received a very different cheap product that costs at least $350 less. I was offered $150 refund to keep the wrong product. Even with the refund they still made over 200% profit. There was never any mentioned about sending the right product that I paid for.

I ordered a swimming pool 1 week ago. As per their bs promise to ship in 3 to 4 days it's going to two weeks now. No idea when they're shipping my pool .Trying to contact them they don't even reply and has no call back number. The worst service ever do not do any business with them.

Placed an order on May 31 and received shipping information that same day. Here it is June 9 and I still have not received my item nor has it made any movement in shipping. I tried calling VM innovations and get a busy signal, a message saying we’re closed, or message telling me to use email. I have placed a complaint with Walmart who I ordered the product through. I really want my pool vacuum, I’ve ordered from this company before and had no issues.

I ordered an intex 18x52 pool, ladder, pump, and cleaning kit from them on June 4, 2020. Well I received the cleaning kit yesterday. No, idea if they are sending the pool out separately, considering I never received another tracking code or anything. I've sent multiple emails as well as called, only to receive a busy/disconnected sound. I am utterly disappointed, as we bought the pool inorder to have it setup for our daughter's birthday party this weekend.