VM InnovationsReviews of vminnovations.com

I ordered a water slide and it stated that it was shipped. 10 days later and no water slide. This is a scam. They create the label and never ship it.

I ordered a Clam Gazebo on Amazon but it actually came from VM Express.. after ordering I found a similar item much cheaper so the day the pkg was delivered from VM I immediately went to UPS to return it. The box went from my front porch to my car. It was NEVER opened. Once it was delivered to VMexpress In Lincoln Nebraska I received an email that I would be refunded $120 and I paid $240 for it. When I questioned it they said there was a 50% restocking fee. How is that even possible? The box was never even opened. I am filing a complaint with the Better Business Bureau and I also reported it to my credit card company. My advice to anyone is to never do business with this company. Do your research. The reviews are absolutely horrific..

This company has been giving me the run around for almost a month now about a pool I ordered. Never received my item & when I asked for a refund because THEY LOST IT they tell me they’re sending a replacement. HELLO I DONT WANT A REPLACEMENT. I WANT A FULL REFUND. they finally tell me today they can refund me but they have to take almost $500 because I have to pay the return shipping fee for an item I NEVER EVEN RECEIVED. HORRIBLE COMPANY TO DEAL WITH. SO horrible I now have to take legal action because this joke of a company expects me to pay the return shipping for a mistake they made, for an item they “lost,” an item that I NEVER PHYSICALLY RECEIVED. THE TRACKING THEY EVEN GAVE ME WAS FAKE. ITS BEEN THE SAME SINCE JUNE 23rd!!!! They claim that’s my new tracking but I saw that tracking before they even told me they shipped out a replacement!!! Joke of a company. I wish I could post the screenshot of the emails they gave me. Horrible customer service. This was their sorry ass email “ Hello, I'm so sorry that this item didn't work out. We do require you to pay return shipping in this instance as these items are large and require a freight pickup to be scheduled. If you would like to return the item we can set you up for a refund minus all shipping costs, which would be a refund minus $496.04. Please let us know how you would like to proceed.” HORRIBLE “CUSTOMER SERVICE” HOW DOES IT MAKE ANY SENSE FOR ME TO HAVE TO PAY THEM OUT MONEY WHEN THEY SCAMMED ME!?!?!?!

DO NOT ORDER A SINGLE THING FROM THIS SCAMMING COMPANY!!!! I ordered a pool through VM Innovations through Lowe’s website a week ago and was supposed to receive the item with two day shipping. The item still has not shipped and the listing has been pulled entirely from Lowe’s website. It’s as if they never even existed as a 3rd party seller through Lowe’s. I cannot get in touch with ANYONE to help me! I am being directed to get in touch with VM Innovations directly but have no way to! This is the most unethical business I have ever made the mistake of purchasing from!! This is absolutely ridiculous and disgusting behavior to take money from customers and then not deliver the product nor provide a way for their customers to get in touch with them, especially during a pandemic! I want to know the status of my order or a full refund! For the love of god can someone from this company assist me considering I am unable to get in touch with you?

Do not order. Every time I order they cancel, and I havent gotten a refund. Its been days since I was supposed to be refunded and they still havent. Do not order from them unless you like losing money.

Same experience as everyone else, ordered a pool never comes no update just "label created" forever. Classic bait and switch impossible to get any honest communication from them, obviously with all the bad reviews this is how they do, BUYER BEWARE 👎🏽

You would think with as many bad reviews as thia company has I would have known better... Price gouging everyone on pools since stock is low everywhere...

Purchased an item that was unable to be shipped to California without an additional part. Their customer service emailed me days later and gave me 2 options, (1)send me the additional part at no additional cost or (2) refund my money. I took option 1 immediately and got a reply days later that they could not honor their offer and wanted to charge an additional $100 on my card. Customer service is trash along with their descriptions, at the bottom of their emails it states customer satisfaction is their priority, they obviously have a very unique way of showing this. Save yourself your time and a headache and avoid these guys at all cost.