D F.
Buyer Beware…prepare to receive defective & damaged goods
This company and it's affiliated companies appear to be just a scam and another fraudulent way of bilking you out of your money. They appear to buy junk & defective goods and resell it at markup, only to have the buyer contact them for return or refund when they receive it damaged or defective (have to wait up to 48hrs each time) just enough to get you past the timeframe for a return. I fell victim to this. They shipped damaged a $500 appliance in a perfectly undamaged box. When contacted about getting them to pick it up and refund my money....thus starts their scam..offer a small $20-$40 discount to keep it & when you still want them to return it..you get the run around and enter into a vicious circle of repeated emails, calls, etc. Save yourself the time. My suggestion, dont waste your time or money and buy anything from VM Express, VM Innovations or Spreetail, LLC. Check out over 100 of the similar complaints on the Better Business Bureau's website. Those are actual cases...they paint quite the picture of scams and fraudulent dealings.
Response from VM InnovationsAug 31, 2020
Hello, I am so sorry if any of the items you purchased arrived damaged. We do purchase all items directly from the manufacturer and they should arrive in a new condition unless marked differently on the listing. Our team does typically offer partial refunds for any damage assuming the item is still fully functional, so you are able to begin using it as quickly as possible. If you would like to return the item we are always more than happy to set that process up for you within the designated return window noted on the listing. If you need any assistance with your order specifically, please reach out to our team so we can ensure this is handled for you. Have a great rest of your day.