VM InnovationsReviews of vminnovations.com

BEFORE you buy PLEASE research this company online. Check out their website (VM Innovations). Under "about us" it states: "customers love us" by ResellerRatings and "99 % customer satisfaction" via Ebay. Interestingly when you search those sites (and several others) and type in their name their reviews are absolutely terrible. We purchased 2 chairs from them via Amazon, they sent one (which was damaged) and claimed (and argued) they sent 2 (which they did not) and it took weeks to get them to send a replacement that ended up being defective. They offered us 5 dollars for the inconvenience !!!!, LOL. It took MULTIPLE emails/phone calls to get this resolved and wasted a tremendous amount of our time. This particular tactic of theirs is well documented online in other customer reviews/experiences. They go under the names of VM express, VM innovations, Spreetail LLC. Their CEO and general manager's names are easily researched via Google. Do a quick Google search and read their feedback and the tactics they employ in their "businesses". Read their reviews, there are literally thousands of them which are indisputably negative. They are outright crooks who use (again, well documented in online reviews) "bait and switch" tactics, they put used items in new boxes and sell as new, sell defective items, sell damaged items, send packages with missing components, price gouge (when we bought the chairs from them they were approx. 250.00 each, a week later they had them priced at 350.00 each because stock was low), promise to take items back then refuse to , promise to send refunds and don't. The list of BS these guys pull off is extensive and apparently never ending. I intend to leave additional reviews about them on other sites because they're just that bad. These rip off artists need to be put out of business and we truly regret buying from them, had we know anything about this "company" before ordering these chairs we would NEVER HAVE ORDERED ANYTHING from them. Why Amazon (and WalMart/Target, etc. !!!!) do you support "businesses" like this one that are clearly completely unethical and employ whatever tactics they can get away with to extort money from unsuspecting and trusting customers ???

I ordered wire cabinet racks and discovered they would not fit my cabinets. I sent them SIX cancellation emails to not ship them. For two days there was NO response whatsoever, until the notice they had been shipped. Again, more emails to them, again NO response AT ALL. Contacted eBay and was told to refuse the shipment. VM sent me a postage return to print off, but I would have had to pay $26 to return it even after I had cancelled the order. (They obviously DID read my emails!) I ended up disputing the order with AMEX. After almost 14 days, they still haven't responded to AMEX or eBay. Tracking shows they received it back 8 days ago and Still no credit back violating eBays return policy. BELIEVE THE NEGATIVE FEEDBACKS! DON'T DO BUSINESS WITH THIS FRAUD AND SCAMMER!! THEY DON'T CARE IF THEY SCAM YOU!! Your response is nothing but lies. I can provide you with all the documentation of proof of the emails. Also, FedEx tracking shows you received back the returned package on 3/26/21. You also finally responded after I filed a complaint with eBay. I have complete documentation that everything I stated is factual. Nothing you have responded with is truth. Interesting, they also lied to eBay to get my negative review expunged from their account, but left the 171 negative reviews from LAST MONTH ALONE for MANY of the exact same issues I have afore mentioned. Scammers!

I purchased a Keter patio box on Amazon for for $207 including tax from VM Express. VM Express is a third part seller. The next day it was on Amazon for $182. Then I went to Sam’s Club to do some shopping. I walked past a patio box made by Keter. The one I purchased from VM Express was 150gal. The one at Sam’s was 165 gallons and it was $100 cheaper. When I expressed my wish to return it due to the outrageous difference in price, I would have had to pay $158 for return shipping.

I purchased a pheonix 15'x52" metal pool from Walmart through VM Express and I received a pool without the bottom track and connector plates for bottom track or any screws and now I'm having trouble getting someone to come get this pool so I can get a replacement pool. If I don't get my other pool with everything I will be getting a full refund. Or im calling my lawyer.

If I could give no stars then I would. I will NEVER order from this company again. I placed my order through the Walmart app thinking I was purchasing through Walmart but I guess not. I live where we actually have a winter and I purchased a pool in January 2021. It has been in the box in my garage where it was delivered on Jan 11th, 2021. Just today I decided to go out and look at the pool and realized it is not as big as I had intended, so I emailed asking to return it and they say they only allow a 30day returns. Had I known this I never would have ordered from them, but like I said I placed on Walmart app so I assumed I was ordering from Wal-Mart. SO FRUSTRATING AND DISAPPOINTING, what company doesn't at least allow a 90day return for unopened merchandise.

Time after time, re order after reorder and they just keep on sending the wrong items. Maybe they are false advertising? I don't know but it seems they don't even have the stuff that they are trying to sell.

Purchased a Reese gooseneck hitch box from Amazon, VM Express was the seller. They cut the price of the item the next day. I asked if they would honor their policy to match their own price. They told me if it was within 2 weeks. They began to tell me that my purchase was outside the 2 weeks. I said it was 2 days and I hadn't even received the item yet. They refused and found every reason to hold on to $90 or so. On another denial email they said they weren't even the seller of the item. It took a lot for me not to reply back, I contacted Amazon CS. They told me VM Express was a 3rd Party seller. I requested they evaluate the relationship with VM. Please consider other sellers or companies regarding online purchases.

DISGUSTING SERVICE. DELIBERATE TIME WASTERS ... WHO CAN NOT READ ENGLISH. Contacted them on Ebay wanting info on the "Total Gym Weight Bar" they advertised. WHAT A WASTE OF TIME. They twice requested part number & info (info given both times) .... THEN I GET A THIRD REPLY .... "sorry to hear you're not satisfied with your purchase. To ensure we can help you in the best way possible, can you provide more detail on the issue you're experiencing?" "sorry to hear you're not satisfied with your purchase" ... WHO MENTIONED ANYTHING ABOUT A PURCHASE??? ... I DIDN'T!!! WASTED NEARLY A WEEK & MADE ABSOLUTELY "NO PROGRESS" STAY AWAY FROM THIS COMPANY. DO NOT DEAL WITH THEM AT ALL! INCOMPETENT COMPANY with INCOMPETENT PEOPLE who CANNOT READ ENGLISH.