VM InnovationsReviews of vminnovations.com

This is a 3rd party distributor of Intex products on Amazon. They have every excuse to defend their horrible customer service. Do not purchase ANY product from Intex and any products represented by Spteetail. Buyer beware! Customer service after the sale you are the enemy!

Nothing but bandits and liars. We got so many excuses, but their best lie was “FedEx lost the package”. When we spoke with FedEx (who at least we have heard of), they insisted they NEVER EVEN GOT THE PACKAGE. All that Spreetail does is initiate meaningless labels. (See other reviews, with identical complaint) The major delivery companies NEED SPREETAIL TO PROVIDE THE ITEM in the 1st place. It does not help when Spreetail does not even provide the item. (As others have noted, this company seems to focus on hiring folks to work from home, handling missing item calls, w/ lie after lie, admittedly in a “pleasant manner”, just to serve as a front for a company that apparently is not really in the business of providing items.

UPDATE... 09/22/2021... I'm appalled at the lengths this company goes through to scam people out of money. I filed a dispute with my cc company, and this company sent another phoney FedEx tracking number but yet again there was no package actually sent to them. I'm contacting my cc company just to update the dispute information to be sure they know I STILL never received anything for my payment to this place. ORIGINAL REVIEW: This is practically a repeat of multiple people reviewing. I ordered, they stated it was shipped FedEx, package was never given to FedEx, and now I'm waiting for a response from the company. I am also starting a dispute with the cc company.

This place is a total scam!! Not sure how big retailers can even use them as a third party on their websites. They keep creating fake FedEx labels then claim the product got lost or warehouse issue!! No product nor refund yet as they claim they need at least “96 business hours” from each fake FedEx label they create. DO NOT ORDER FROM THIS COMPANY!!

Should be zero stars. Ordered a bike rack for my car. After 2weeks of waiting I find out (from fed ex) it had multiple addresses on it. Why? Because it was used and returned. Received a package finally that was more tape then box. I knew I was scammed right then. Open the “tape ball” to find half the parts of witch half of those where broke or damaged, no hardware at all, no instructions…..butt it did have the Amazon return slip from the last purchaser. Only way to contact is on there stupid chat online. Was given a return label and was told it was my responsibility to repackage and take to fed ex. Why is this my responsibility??? Still waiting on refund. I’ll probably have to dispute it with my bank. Order #6106c70b1eb479dff135efef

The pictures say it all. Ravesports towable used for a total of less than 6 hours. Twice behind a jet ski, and the third behind a boat (Malibu). Seam broke loose on both corners. Basically trash after using 3x. Spreetail refused to replace or refund.

I’ve had some bad experiences online but this vendor takes the cake. I needed to return an item, so they sent me a return label. They received an item but never refunded the money. Chatted with them and they agreed to refund. I have an email that says they will send the money. Never did get the refund. Had do dispute the amount through PayPal. Somehow I lost the PayPal dispute, so no refund. They stole hundreds from me.

I see they have a lot of issues with shipping packages. I ordered a hot tub and they never actually shipped it out. Just input a tracking number so Amazon shows it "shipped"- but they do not hand it over to Fed Ex. They will give you automated responses for a couple of days. Then after that they "will send you a replacement" that will also never ship. I wrote a review on Amazon of their company- but they marked it as FedEx's fault- even though they never actually handed it to FedEx. There's tons of people with the same issue- so it's Spreetail's horrible company. Currently waiting for my refund from Amazon. Please do not purchase anything from this company. It is a huge scam and they will try harder to keep your money than to just send you the item you ordered. In regards to their reply, no- the package from Amazon still says the same thing! It was not delivered and I got my refund from Amazon.