VM InnovationsReviews of vminnovations.com

This company backs all of its policies, they don't cover return shipping, but that's listed clearly on their website. Their shipping is FREE and FAST and they're customer service is second to none!

I've got to give credit where credit is due. This company has totally impressed me. I ordered a Razor E325 scooter on Dec 20th, in the late afternoon. The website "promised" free 2-day shipping. I was highly skeptical, but placed my order, and it was indicated that I should expect the package on the 22nd. I'll be doggone if it didn't arrive in perfect condition on the 22nd! Not only was the price of the scooter better than the other places that I found it on, but it arrived in 2 days. And it was a big, heavy box. Wow.

I ordered an InStep Portable Frisbee Golf Basket With 3 Discs from VMInnovations and the entire process was easy. The price on the product was exceptional - lowest on the market. The value was more than I expected for the product. The only con was that it shipped in its original box which did not contain foam or shipping wrap for protection. I was fortunate enough that there was no visible damage. The product was easy to assemble as well. Great company and easy process.

We ordered a Fisher Price Bouncetastic Castle (through Amazon) for our 18-month-old granddaughter and it was received EARLY. Unfortunately, there was quite a hole in the shipping box and this is an inflatable product. However, there didn’t appear to be a hole in the “item box” -- until we unpacked it. There was clearly a corresponding hole in the “item box”, but it had been turned upside down in the shipping box in order to conceal the hole. Bottom line, we ordered another bounce castle from another vendor. Today I girded my loins for battle with VMInnovations customer service, expecting the worst as I tried to return the first bounce house. Imagine my happy surprise when I met Matt Martin on the telephone! After providing him all the particulars and explaining the situation, he offered -- with no coercion or threats -- to simply refund our money and we were free to keep the first bounce castle, damaged or not. No argument, no repacking and paying for shipping on this heavy item, only a professional, competent, friendly young man representing a great company. We will not hesitate to order from this company again and recommend them to everyone.

I ordered a 20 by 48 pool & i got it delivered curb side. The delivery was superfast, i got it way before when it was to be delivered. Before deluvery i had a few questions about the pool & emailed the company within a few hoyrs they responded right back. This was my 1st time ordering i had a great experience i highly recommend then from my experience. My pool came packaged great in great shape too.

Great products, great service!! Thanks!

Excellent service...delivery time as promised...definately recommend VMInnovations...

VMInnovations takes guest relations to the next level! They have an incredibly courteous staff whose goal is to satisfy the consumer. They ensure your satisfaction is guaranteed, or they will rapidly accept your return. They will even send you a prepaid mailing label for merchandise returns. I will definitely shop VMinnovations for the items they carry that I am looking for. I failed to mention, their prices are amongst the best on the web. Keep up the impeccable work VMInnovations! Steve - Branson, Missouri