VlookGlassesReviews of vlookoptical.com

I ordered four pairs of glasses from Vlook Glasses. The glasses were sent with the wrong prescription. I immediately contacted them to request bifocal lenses (which is advertised but not a selection on the website). Vlook Glasses asked me to send the glasses back with a tracking number. I sent the glasses back as advised. Vlook Glasses is now asking me for additional money for the bifocal lenses. I refuse to pay the additional cost, because the website does not mention an additional fee for bifocals. In addition, Vlook Glasses should have informed me of the additional cost prior to sending the glasses back. I sent a text message and email requesting my glasses back and there's no response. I'm an older lady who just wants to be treated fairly. I need glasses to see when I read and write. It's sad that Vlook Glasses would take advantage of people when we entrusted you with our eye vision. Since I have already paid for glasses, I want my glasses back. Vlook Glasses customer service does not strive to meet the needs of its customers...which is to help people see life better through their glasses.

I received the wrong prescription and Joan is telling me I entered it wrong, why wouldn't I enter it just as I see it on the prescription? she refuses to send me a return shipping label and will not exchange glasses till I pay to send them back, and has not shown me the original document I filled out but a document that someone else has transposed to a different document that looks nothing like the one I filled out, please help resolve this,

Placed an order on October 10th that was suppose to be delivered by October 31st but am still waiting. No matter where you contact customer service (email, IG, text message) they continue to make up excuses, provide invalid tracking numbers or not response at all.

Do not buy anything from this website they scam lie and steal your money and then give you the most absurd and unheard stories about why you haven’t received your items absolutely do not buy anything from them at all

I've been waiting a month for these bloody glasses and they've allegedly been delivered already, which is obviously not the case. they gave me a tracking number for usps and it has never worked, not a single time but they kept reassuring me that my package was en route. Now the package has been "delivered" but I can't even check with my local usps as the tracking number is incorrect! I believe I have been scammed, please stay away from this company at all costs...thats 50$ down the drain, please learn from my mistakes!!!

Terrible customer service and long long loooooooong shipping and handling time. I’ve waited almost 4 weeks for these glasses that were supposed to take 2.5 weeks to be made and delivered. I emailed them and their customer service also disappoints…their only reply was that Covid had increased their shipping times…. So then why estimate it’s going to take 2.5 weeks if you know that’s not true?

I was shipped a totally different pair of glasses than I ordered. I mean totally different color and style. On top of that the prescription was totally wrong. Can’t get in contact with anyone. I think Vlook just ships anything just to say you got something for your money. Now I’ve noticed there is no description of what you ordered on the email confirmation of your order nor on the enclosed package, but there is something that looks like the prescription you didn’t provide.Beware of this company.

I have been trying to reach out to Vlook for the last couple of days with no luck. My issues is the buy one get one free I brought 4 pairs of glasses and they charged me for 3 pairs I'm not a happy camper. No one is returning or responding to my emails. How long does it take before someone responds