VlookGlassesReviews of vlookoptical.com

I ordered 2 pairs of glasses. Same prescription.The prescription is wrong on the second pair. So far I have not gotten a response on where to send them for the correction. Instead they told me to take a picture wearing them and send it to Vlook. A picture, what the hell. I cannot see out of them, impossible to wear. No help from Vlook. Do not order

I ordered glasses going on four weeks ago. The website said I should receive my glasses before 11/9. No glasses, and no response to several emails. There also has been no status update on the website. At this point, if I do not get a timely response, I would like a full refund. Thank you.

I bought 2 pairs of progressive bifocals from them and I cannot see out of either of them. I complained and got nowhere. I was out $150. Also, the lenses were supposed to be tinted/change color and they never did in any type of sunlight. I've gotten glasses from firmoo, eyebuydirect, and several others and never had this bad of an experience and an utter lack of caring - although no one else sent me glasses that I literally could not use.

Found them in news feed on Facebook so I decided to see what looks they were offering and found the paddy frames ordered received them really loved them so many compliments didn't have them 2 weeks and was putting them on and the one side handle broke off emailed the company with pictures of broken frame they sent another pair back in business for another three weeks or so the frames handle broke off again so I'm contacting them again still yo fry resulation to this issue they sent me the frames no lens now I have asked in several emails fir a supervisor to contact me about this situation then got another email telling me to take the frames to the eye glass place and have them put lens in them or do it myself currently waiting on a response just want what my money paid for not sure what kind if frames they are the the handle breaks of putting them in never had this ongoing issue with other online orders so order at your OWN RISK, HAVE NOT BEEN A PROFESSIONAL EXPERIENCE FROM VLOOK AS A NEW CUSTOMER...this stated June 13th still going and sending emails

Did not respond to emails at first. Kept making excuses. Then the type.of lenses I need is progressive. Yhen they tell me it will cost more, pay it or get a refund. Thr worst customer service ever.

My glasses took forever because of a shipping discrepancy where they had to be reordered. I finally received them and while they are cute, I can’t see a damn thing out of them. They are also too tight behind my ears. I know sometimes you have to get used to your glasses but this is not a heavy prescription. I would not recommend.

Update: I reached out to Vlook on 4/10 as they requested, and was told my order would be shipping "in the next two days". The second day came and I went to check on the order status. It said they started shipping, but I've yet to receive a tracking number and it's been almost 10 days now. I will not be ordering here again. ----------------------------- I placed an order on 3/22, and accidentally messed up my prescription on one of the pairs I got. I reached out and was told my prescription would be updated for production. Good enough - I thought everything was solved. It's now 4/7 though, and I haven't heard anything about them shipping yet even though the estimated delivery date is 4/11. This weekend is a holiday, so I very much doubt that. The other issue is the prescription hasn't changed on the order form, so I'm hoping I'll actually get the right prescription.

I’ve been trying to contact someone at vlook for how to return my glasses for a week now and no response