vivrelle.comReviews of vivrelle.com

It really is like having access to my dream closet. The customer service team is always willing to help me too. I love it!

Vivrelle is fabulous…..find the perfect choices for your lifestyle or any occasion. The choices and customer service is outstanding!

The customer service is exceptional. Although there can be long wait times for a bag you want, they have so many options it’s easy to find something that you’ll love.

This company is amazing! I had a few questions and asked customer service for help and they were super responsive, friendly and helpful!

Vivrelle has fantastic customer service, products, and I will be a return customer!!

ABSOLUTELY HORRIBLE! I have reached out to them 3x with zero response regarding a couple of items. Then, on top of that, they did NOT communicate expectations of the delivery. Now, I don’t have the handbag I ordered which I need by Saturday. Please reimburse me asap. This seems to be a SCAM.

All my experience with Vivrelle is great. The team is responsible and they circle back quick. - p

Unless you’re an influencer, good luck. Bag selection online is low to mid. I’ve consistently rented the same bag for vacation trip after trip because their neutral raffia selection is always rented (slouchy totes). Good bags are taken SO fast and stay out forever, so it’s constantly the same bags (even new arrivals are the same font). Tons of Chanel which is not my cup of tea. They seem to cater to influencers and those that live near their showroom but there are customers that exist outside of these populations. When you send a bag back, they say as soon as it’s scanned they will ship your new bag, but there’s been several delays. I’ve shipped bags back in the morning (same time zone), and new bags don’t go out the same day, sitting at label created. You lose several days a month off the subscription because of this. I’ve received bags that look like they’ve been through the wringer -dingy. If you wouldn’t carry it, why send to a customer? I’ve been with them for several years and have watched the decline in service. While their customer service response time is super fast, their actual action differs. I’ve recommended them to so many people because their concept is cool, but honestly at this point I’m leery to tell people about it because of the issues I’ve run into. Bag Borrow or Steal has been great to me. More expensive in the long run but worth the overall experience in my opinion.