vivrelle.comReviews of vivrelle.com

Both expensive and most of the good items are always unavailable. I quit after feeling like I was only getting the bags I really didn't want - you pay if you use it or not.

So many things to note. Firstly, if you're doing pickup be advised that the store may say something is ready and then when you go there they give it away. And if you're in store looking for something you have to bring it up to the staff for them to tell you if its available even though its clearly sitting there to be taken up. The staff pretty in-expereinced (and not very diverse) both in person and whoever is doing the emails. If you sign up you have a minimum of 3 months so you can't cancel right away. I caution anyone trying this out. I'm waiting on my time to end to cancel. Also, the bags I've chosen over time have signs of wear and aren't necessarily brand now, which ruins the experience a little bit.

Unless you’re an influencer, good luck. Bag selection online is low to mid. I’ve consistently rented the same bag for vacation trip after trip because their neutral raffia selection is always rented (slouchy totes). Good bags are taken SO fast and stay out forever, so it’s constantly the same bags (even new arrivals are the same font). Tons of Chanel which is not my cup of tea. They seem to cater to influencers and those that live near their showroom but there are customers that exist outside of these populations. When you send a bag back, they say as soon as it’s scanned they will ship your new bag, but there’s been several delays. I’ve shipped bags back in the morning (same time zone), and new bags don’t go out the same day, sitting at label created. You lose several days a month off the subscription because of this. I’ve received bags that look like they’ve been through the wringer -dingy. If you wouldn’t carry it, why send to a customer? I’ve been with them for several years and have watched the decline in service. While their customer service response time is super fast, their actual action differs. I’ve recommended them to so many people because their concept is cool, but honestly at this point I’m leery to tell people about it because of the issues I’ve run into. Bag Borrow or Steal has been great to me. More expensive in the long run but worth the overall experience in my opinion.