vivrelle.comReviews of vivrelle.com

I recently had a not so good experience with a merchant Vivrelle. I’d like to say they are making it right. I’m get excited to say . they honored what they told me. I will give the another opportunity to do better. Thanks for making things right . I appreciate great customer service .

ABSOLUTELY HORRIBLE! I have reached out to them 3x with zero response regarding a couple of items. Then, on top of that, they did NOT communicate expectations of the delivery. Now, I don’t have the handbag I ordered which I need by Saturday. Please reimburse me asap. This seems to be a SCAM.

Ordered full set of pop in dentures upcharged me 20 more dollars then sent garbage. Paid for ins for amoney back guarantee. Many emails later only sending half money back 100% SCAM BAIT AND SWITCH

This is the worst company. I just purchased a Chanel bag (not cheap) , I tried to cancel my membership after purchasing the bag and it has been nothing but problems. They OFFERED a discount which I accepted. Then they didn’t want to process until another full month of me paying full price. I can’t stand a company that robs people. As a business owner, I have no idea how these people are staying in business. Oh wait, it’s because they charge your credit card for more than owe. STAY AWAY!

I created my account on March 21st, but I was unable to find anything available that suited my taste until April 8th. I placed my first order and within a couple of hours, I received a refund notification. I reached out to customer service about the refund and they stated that my account had been flagged and "insurance would need to evaluate further." They said they also froze the account until they "can get better clarity" and that it was part of their "standard double authentication process." The item I was interested in was no longer available as it had been borrowed by someone else. I asked if I would be notified when the account was reactivated, and they said they would reach back out once they had further clarification. I followed up on the status on April 15th and requested that the subscription be terminated and that I be released from the 3 month term if the internal processing issue was going to continue to prevent me from barrowing. It is now April 17th, and they still have not resolved the issue. I have sent them another email requesting they confirm my wishes to cancel and the release from the 3 month term. Whatever the internal process is for two factor authentication, it should be done during the application processing and not after customers place orders. The delays caused by "insurance" were never clarified and apparently have no standard processing times, so they could essentially have you waiting forever. Will not sign up again or recommend this company to others.