VivintReviews of vivint.security

I finally talked to a kind and knowledgeable person...Abraham. (Customer Service, 5*****) He is from Mexico, Vivint has to be proud to have him as an employee. He not just answering my questions, but he educated me about the Vivint products. When you talk to someone like him, make your day. Because I spent almost three hours in the morning, trying to reach someone in USA, to answering me my questions. Finally, we had help from the technician Eric, not from customer service. (1 star, for people in USA).

These people lied to me from jump street. First it was no money down, then they wanted $90.00 up front for equipment. Then they gave my information to some loan company I've never heard of to grant me a $2085.65, 60 month loan I didn't need. These people are crooked.

Vivint completely failed me from start to finish — they lied about a price match, bounced me between multiple customer service reps who clearly had no idea what anyone else had said, and then shut my service off after promising it would be turned back on. They don’t honor their word, they don’t follow through, and their customer service is a mess of confusion and broken promises.

1/5 - Deceptive Sales Practices and Terrible Customer Service I would give zero stars if I could. When I signed up for Vivint Smart Home, I was told I would pay for the equipment and a monthly service fee. That was it. No one mentioned a 5-year contract or an early termination fee — not once during the sales process. When I needed to cancel because I was moving, I called Vivint and a representative confirmed my account was canceled. I took them at their word. The following month I was charged again. So I called back — twice — and was only then told about the 5-year contract I supposedly agreed to and an early termination fee they expected me to pay. To make matters worse, one representative offered to waive the termination fee since I had already fully paid off the equipment. I was relieved, only to be told by another representative shortly after that waiving the fee wasn't possible at all. The left hand clearly does not know what the right hand is doing at this company. I am now left fighting charges for a service I canceled, on equipment I own outright, in a home I no longer live in. The tenants renting my property have no use for the system either. This has been an incredibly frustrating experience and I feel completely misled from the very beginning. I would strongly warn anyone considering Vivint to read every word of any agreement before signing and to get everything in writing. Do not trust verbal confirmations from their representatives.

The sales people go door to door. They promise you things that the company does not provide. If their equipment that is extremely expensive stops working, their so-called customer support just tried to see you a protection plan!! Crooks!’

Good evening, Could someone please contact us with the information I requested? We have been advised that the remaining balance on our ADT account should be paid, as was originally quoted to us by Choice Home and confirmed by the customer service representative when I called to provide the final bill amount. I have been waiting for confirmation that you will honor the commitment made to us. At this point, I am concerned about an outstanding balance with ADT that may negatively impact my credit. If you are unable to uphold your agreement, I request that your equipment be removed from our residence. Should this happen, I will have no choice but to report this matter to the appropriate authorities. Additionally, I intend to contact the corporate office and file a complaint with the Better Business Bureau. I also plan to share a negative review on social media. Thank you.

I'de. Like to cancel. My grace period is in 2 months

DO NOT TRUST VIVINT!!! I cannot say enough bad things about this absolutely terrible, joke of a company. A couple years back, we had a door salesman come by our house, even though I had a very clear and large NO SOLICITING sign on the door. It was a salesman from Vivint that claimed they didn't see the sign, of course a lie. Well, it just so happened we were in the market for a security system so we decided to hear him out. Upon speaking to the salesman, we actually decided to decline because we were going to move in the near future and the Vivint setup is a bit intense with installation. The salesman then quickly responded with, "No worries there sir! With Vivint, we will give you one free move credit where there will be no charge to remove the equipment and install it at the new house!" We thought that it was just too perfect to pass on, so we decided to sign up. Other than a few technological hiccups, everything was fine...until we did decide to move. I called their "award winning customer service," (which is a complete lie and Vivint paid for those "awards" through unknown companies by the way), to inform them of my move. Customer service is outsourced to the middle east, the associates speak broken English and simply do not care about your issues. Upon asking the first carless associate about the free move, they proceed to tell me he's never heard of that and they won't honor it! I then spoke to about 6 others over the span of 6 months on the phone and through their chat program, none of which were genuine, and they wouldn't honor the lying salesman's promise. Every single time I asked to speak to a manager or supervisor, they would provide an extremely generic excuse of why they weren't available, very shady and sneaky! One of the phone associates actually laughed at me saying that the move promise was a lie, very unprofessional. Shadiest customer service practices I've ever dealt with. "Award winning," best joke I've heard my entire life! I have since given up working with Vivint, for obvious reasons, and have made it my personal mission to save unsuspecting Americans from being tricked and fooled by an absolute waste of space, joke of a security company that's not even American anymore. Upon conducting some heavy research, Vivint has been involved in NUMEROUS lawsuits for lying, overcharging, tacking on unknown fees, etc.. I found hundreds of posts online exactly like my situation where a door to door salesman also told them they offer 1 free move with their service. This has never been an official policy of Vivint, but they are clearly telling their salemen to either lie to everybody to make sales or maybe the salesmen also have no idea like us? Either way, it's creating chaos. It wasn't until after I let Vivint know that I spoke to an attorney, the BBB and FTC, they suddenly wanted to help. Too late, clowns! Again, please heed my warning for your own good and sanity! DO NOT TRUST VIVINT!!!