VITUREReviews of viture.com

I placed an order of 2 Luma Ultra Glasses, 2 8BitDo Ultimate Controllers and Pro Mobile Dock as Christmas gifts for children, using a discount code, all processed and confirmed, money taken from my Credit Card, then some time later an email advising the order is being cancelled due to being flagged a risk. I checked via an email and message sent via Viture webform, and their follow up email confirmed this, and also that if I reorder as they advise, my discounted order value and delivery before Christmas is basically not likely. To rub salt into the wounds, they advised I would not be told why this happened, so basically I am just to accept this and reorder at a higher cost with unlikely chance of delivery before Christmas. How can a company do this?

I would give them 0 stars if possible, they are horrible and complete liars. Ordered the Luma Ultra 2 weeks ago and it still has not shipped. Contact customer service everyday and they barely reply. One of the replies lied and said it was delivered already and they provided no proof it was delivered, other replies say it will ship the next day and it never did. Now I am just trying to get a refund since they won’t ship my order out but they are ignoring me completely, $600+ down the drain. Do not buy from them!!!

Great product and awesome customer service.

I'm disappointed I am leaving this review as I had high hopes and was excited to purchase Viture Luma Ultras. I went onto Amazon, built my package and got a price of nearly £930.00 for the glasses, neckband, dock and glasses cover. Going onto Viture's website, I get a price including shipping of £735.50. A huge difference. It appears that Viture are changing UK customers more than US. Very disappointed in Viture and I am now considering looking at purchasing a different brand. I know Viture will respond to this feedback and say there is vat, duties and excise. The only charges added would be VAT at 20% which would still render the cost less than what the prices are in the UK Overall disappointed. I would expect better from Viture.

Viture is a great company in my opinion, the customer service has been very helpful—having had to return an item and with answering my question about features. Their products are awesome as well, I'm enjoying my time with Luma Ultra's and the Pro Neckband; I'm looking forward to even more AR/XR experiences as the updates continue rolling out.

Desde que se creó la orden hasta que recibí el pedido me mantuvieron informado. La plataforma que usan te muestra el recorrido por las distintas paqueterías, ya que el envío es internacional

A fantastic product and genuinely great customer service. I think they really care about their customer having a great experience. It’s so nice to feel like you’re speaking to actual people

Customer service is great!