VitestyleReviews of vitestyle.com

Response from VitestyleJul 10, 2026

Dear customer, We’re sincerely sorry for this situation and completely understand your frustration. According to the tracking information, the parcel was returned after a delivery issue. When a shipment is returned by the carrier, we must wait for the return to be confirmed before we can arrange a reshipment or provide another appropriate solution. We also apologize if you have not yet received a reply to your emails. Our customer support team has recently experienced a higher-than-normal volume of inquiries, which has unfortunately resulted in longer response times. However, your request has not been ignored. We kindly ask you to contact us again via email with your order number. Our team will prioritize your case and provide the most appropriate solution, whether that is a reshipment or a refund, depending on the status of the returned parcel. Thank you for your patience, and we sincerely apologize again for the inconvenience caused. Kind regards, ------------------ Bonjour, Nous sommes sincèrement désolés pour cette situation et comprenons parfaitement votre frustration. D'après les informations de suivi, le colis a effectivement été retourné après un problème de livraison. Une fois qu'un colis est renvoyé par le transporteur, nous devons attendre sa confirmation de retour avant de pouvoir proposer une nouvelle expédition ou une autre solution. Nous nous excusons également si vous n'avez pas encore reçu de réponse à vos e-mails. Notre service client a récemment reçu un volume de demandes plus élevé que d'habitude, ce qui a malheureusement entraîné des délais de réponse plus longs. Toutefois, votre demande n'a pas été ignorée. Nous vous invitons à nous recontacter par e-mail avec votre numéro de commande. Notre équipe examinera votre dossier en priorité et vous proposera la solution la plus adaptée, qu'il s'agisse d'une réexpédition ou d'un remboursement, selon le statut du colis retourné. Nous vous remercions pour votre patience et vous présentons une nouvelle fois nos excuses pour les désagréments occasionnés.

Response from VitestyleJul 10, 2026

Dear customer, We’re sincerely sorry that your order has taken longer than expected and understand how disappointing this must be. The estimated delivery time provided on our website is based on normal production and shipping conditions. Occasionally, unexpected factors such as high order volumes, production delays, or carrier processing times may extend the overall delivery timeframe. If you have not yet received your order, we kindly ask you to contact our support team via our official email with your order number. We will check the latest status of your order, provide you with an update, and work toward the most appropriate resolution if any issue has occurred. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Our team is committed to ensuring your order is resolved as quickly as possible. Kind regards,

Response from VitestyleJun 29, 2026

Hello, We are sincerely sorry to hear that you still have not received your order HIEU-VITS52500. We completely understand your concern. To investigate this matter properly, please contact our customer support team via email. Our team will be able to provide all available tracking information and the proof of delivery supplied by the carrier so that we can determine what may have happened to your parcel. Please note that in some cases, parcels marked as delivered may have been left with a neighbor, family member, or in a secure location designated by the carrier. Kindly contact us through our official support email with your order number so that we can prioritize your case and assist you in resolving this issue. We apologize for the inconvenience and remain committed to helping you. ------------ Bonjour, Nous sommes sincèrement désolés d'apprendre que vous n'avez toujours pas reçu votre commande HIEU-VITS52500. Nous comprenons parfaitement votre inquiétude. Afin de vérifier précisément la situation, nous vous invitons à contacter notre service client par e-mail. Notre équipe pourra vous fournir toutes les informations de suivi disponibles ainsi que la preuve de livraison fournie par le transporteur, afin de déterminer ce qui a pu se passer avec votre colis. Veuillez noter que, dans certains cas, un colis marqué comme livré peut avoir été remis à un voisin, à un membre de la famille ou déposé dans un endroit sécurisé par le transporteur. Merci de nous contacter via notre adresse e-mail officielle avec votre numéro de commande afin que nous puissions examiner votre dossier en priorité et vous aider à résoudre ce problème. Nous nous excusons pour les désagréments occasionnés et restons à votre disposition pour vous assister.

Response from VitestyleJun 3, 2026

Dear customer, We’re sorry to hear that you’re dissatisfied with your experience and apologize for any frustration this situation may have caused. However, we would like to clarify a few points. We do not advertise or sell products as official branded merchandise unless explicitly stated. If there has been any misunderstanding regarding the product description, we would appreciate the opportunity to review the details of your order. We also take reports of damaged items seriously. If your item arrived damaged, our support team would normally require photos and order information to assess the issue and determine the appropriate resolution. Regarding your refund request, we sincerely apologize if you have experienced delays in communication. Due to a high volume of inquiries, response times may occasionally be longer than expected. However, this does not mean your case has been ignored or abandoned. We kindly ask that you contact our support team again via email with your order number and any relevant photos. Our team will review your case and work toward an appropriate resolution. We appreciate your feedback and apologize again for the inconvenience caused. Kind regards,

Response from VitestyleJun 3, 2026

Dear customer, We’re sorry to hear that you’re disappointed with your order and apologize for the frustration this experience has caused. However, we respectfully disagree with the claim that our company is a scam. We are a legitimate business that fulfills customer orders and provides support when issues arise. Serious accusations such as these can be misleading to other customers, especially before a case has been fully reviewed and resolved. If the item you received does not meet your expectations or differs from what you believe was ordered, we would appreciate the opportunity to investigate. Please contact our support team via email with your order number and clear photos of the item received so we can review the situation properly. We also understand your concern regarding refunds. Please be assured that refund and replacement requests are reviewed on a case-by-case basis according to our policies. We are unable to determine eligibility without first reviewing the details of the order. We sincerely apologize for any inconvenience and encourage you to contact us directly so we can work toward an appropriate resolution. Thank you for your feedback. Kind regards,

Response from VitestyleApr 23, 2026

Dear customer, We understand that you are frustrated, however we kindly ask that the language used remains respectful and avoids making unfounded accusations. We do not intentionally misrepresent any of our products. All items are produced based on the designs provided, and while expectations can differ, this does not constitute a “rip off” or deceptive practice as stated. Such claims are serious and should not be made without proper review of the case. If there is a concern regarding the quality or appearance of the item you received, we are absolutely willing to investigate it properly. However, this requires cooperation through our official support channel, including order details and clear evidence. Public accusations without allowing us to review and resolve the issue do not reflect the full situation and can be misleading to others. We remain willing to assist you in a professional manner. Please contact our support team with your order information so we can review your case and provide an appropriate resolution. Thank you for your understanding. Vitestyle

Response from VitestyleApr 23, 2026

Dear customer, We’re sorry to hear about your experience and understand your frustration regarding the delay and the issue with the sleeve. As previously noted, once a defect is reported, the case needs to be reviewed and coordinated with our production team, which can take additional time. However, we do acknowledge that the lack of follow-up communication is not the experience we aim to provide, and we sincerely apologize for that. Please note that our phone line may not always be reachable during peak periods, which is why we prioritize email support to ensure all cases are properly documented and handled. Your case has not been intentionally ignored. We kindly ask you to contact our support team again via email with your order number so we can locate your case and prioritize a proper resolution, whether that be a replacement or refund in line with our policy. We appreciate your patience and the opportunity to make this right. Vitestyle

Response from VitestyleApr 9, 2026

Dear customer, We’re sorry to hear that you feel this way, but we would like to clarify several important points for transparency. Your order was successfully delivered, which confirms that it was fully processed and fulfilled, not ignored or abandoned as implied. Due to high demand during that period, production and shipping took longer than usual, and we sincerely apologize for that delay. Regarding the product, we do not intentionally misrepresent any of our items. All products are manufactured based on the design specifications shown. However, differences in perception (such as material expectations, finish, or packaging) can sometimes lead to dissatisfaction, especially with custom or themed items. We also want to clarify that we did respond to customer inquiries, although response times may have been slower than expected due to a high volume of messages at the time. We take any claim about product quality seriously. If there is a genuine issue with the item received, we are always willing to review it properly and offer a suitable resolution in line with our policy. We encourage you to contact our official support email with your order number and photos so we can assist you directly. We are a legitimate business that fulfills thousands of orders, and we remain committed to supporting our customers and improving our service. Thank you for your feedback. Vitestyle