Nancy S H.
Shorted in the vial!
I am rating them a 3 because I am hoping that they will take care of my issue. On the first month of using semaglutide, I ran out of product after only 3 weeks, in spite of the fact that I followed the dosing exactly. My med school daughter, EMT, and nurse practitioner is who measures and fills our shots, so I am ruling out "user error". I was only able to get 23 ml of product out for week three, leaving a completely empty bottle, and nothing for week 4 (dose is 25ml per week). I have reached out, but after reading the negative reviews, I am concerned that they will not make it right. I will update this if they do actually take care of me. I have been an in-office injection customer of Vitastir for several years, and trust that they are an ethical company. I was shocked when this happened. I have spent many years of my career in the pharmaceutical space, and this is not a common issue. It is very rare. I have already ordered my 2nd month refill, and I hope that there will be enough in that one to be accurate for my dosing schedule. I really don't want to use the 2nd prescription as my 4th dose of month one, as then I will be short in month two, etc. I remain hopeful that they will come up with a workable solution of either providing me additional product or a recommendation on future dosing and a refund for the missing amount.
Response from VITAstir®Oct 13, 2024
Nancy, I believe we fixed your problem already.