VITAMAN USAReviews of vitaman.com

Response from VITAMAN USAApr 3, 2024

Hi Joseph, thank you for leaving us a review. Unfortunately your email was sent during our closing time right before the weekend; however we did reach out to you and solved the issue immediately :) For any other requests you may have you can always reach out to me directly at [email protected] Thanks! Dom

Response from VITAMAN USAOct 10, 2023

Hey Terry, thank you for reaching out and leaving us an honest review of your experience. I believe that the issue with your address had been sorted out now and you're receiving your orders to the right address. Unfortunately if it's not changed manually in our system, it will go out automatically at the last address that was put in. If you ever have any difficulties, you can always reach out to me personally at [email protected] so I can take care of any issues ASAP! Thank you and I look forward to speaking again soon - Dom, VITAMAN USA

Response from VITAMAN USAMay 2, 2023

Hey Wolfgang, thank you for leaving us a review - we really appreciate you taking the time and being completely honest. I just took a look in our system and I can see that your latest order went out on April 24th - and that you canceled the subscription after the order was already created. By stopping the subscription, unfortunately you don't automatically cancel the latest order as these two are separate. I'll reach out to you now as well so we can figure out what we'll do with the products you've received :) I hope this also explains the situation and if there are any other potential issues, I'm sure we'll be able to work it out! Dom - VITAMAN USA

Response from VITAMAN USAFeb 10, 2023

Hey Mario, thank you for leaving us a review. We really appreciate it! We have actually found that our products are bigger than most of the companies in our space (especially the shampoos and hair styling products); and when you compare the Price Per ML, other companies are actually more expensive than we are :) If you ever decide to give us another chance, please reach out to me personally at [email protected] and I'll make sure to answer any questions you may have! Thanks. Dom - VITAMAN USA

Response from VITAMAN USAJan 10, 2022

Hey Bradford, thank you for your message. I'm sorry to hear you products haven't arrived; I've checked your order history and everything is showing as 'delivered', bar your last order which is showing as 'in transit.' We ship with FedEx and USPS and you can track your order via your order confirmation email, from the moment you purchase on our website. If your order is ever delayed, you can email me directly and I'll find out what has happened, and if necessary, send your product again. In this case, I've sent you an email so we can fix this problem. Thanks, Gavin - VITAMAN

Response from VITAMAN USANov 2, 2021

Hi Ronald, thanks for your honest review. I'm sorry to hear you didn't like our products' natural aromas. We only ever use high quality, natural and organic Australian ingredients and as a result, our products all have a distinctive natural scent which our VITAMEN love. We never use the chemicals or synthetic fragrances you'll find in a lot of other men's grooming products. With regards to your other comment; as with any grooming routine, it's important to stick to it for at least 5-6 weeks to see noticeable results. We offer a full 100% money back gaurantee if you're not delighted with your products. As I write this, I haven't heard from you but please feel free to email me directly and I can process this for you. Thanks again for trying VITAMAN, Gavin, Manager - VITAMAN USA