Vitality Extracts Essential OilsReviews of vitalityextracts.com

I received a bottle of oils that was broken. It smelled terrible and I did not want another. I requested a refund. The company would ONLY do a replacement. I sent several messages requesting a refund and not a replacement. From them, it would be a replacement only. I shall take my business elsewhere.

Worst, most dishonest company I've dealt with in a very long time. In short, I've been trying to cancel for 8 months by following their online procedures and still getting charged. Also had other companies say I'm being charged for stuff I didn't order that was through vitality extracts. Scammers selling personal and financial info.

Scammers. The code wouldn't work. The one person on the phone coudnt do anything. Kept sending to a line that wasn't being picked up. Charged me full price somehow. Product is subpar. Customer service is non exsistent. Terrible. Horrible!

Worst experience I’ve ever had!! They signed me up for auto ship without my permission. Charged me and shipped product to my old address. I could not get customer service on the phone nor would they respond to my many emails. Complete jerks and frauds! Steer clear.

My name is Helen Hall-Davidson. I ordered Frankincense oil big 30 months x 2 bogobig my confirmation order number is4098917. I did not receive my other. Please correct or refund. I really like your product. I hope I can get it

I ordered 4 30ml bottles of essential oil blend for hair. They were at the discount price offered which apparently later disqualifies you for a refund if you wish to return the item… but they give you a credit. No thanks. Also what is not mentioned is there is a profound duty charge if the delivery is to Canada. I waited for weeks thinking I had free, fast delivery and no tracking after the items reached the border & “International Carrier” which was Canada Post. Now, I have to get to my Post Office somehow (I’m not very mobile” and pay a further $33.00 CA. I have worries that the bottles will be leaking or broken which as stated in other reviews. Hopefully not. I will not be ordering from this company again.

I placed and order- order# 4045189, The order arrived and 2 out of the 4 oils were not sealed and one was leaking. I called to explain that I received oils that were not sealed, and scent was coming from and on one of the bottles (with the dropper in it). I have never received a bottle with the dropper in it either. Sounds a lot like product that was shipped to someone else, they didn't like it and it was shipped back to the company and now the company is resending it to me.. I was told that is a "new cap". I raised this as a safety concerned. How do I know that the product wasn't contaminated? He offered to give me a credit and I said will the next product be sealed? He was unsure. How do you not know? I asked for a manager and was told I had to wait 24/48 hours for a call back. Then they call while you are at work, and when you call back no one picks up. The manager left a voicemail telling me that I can't have replacement product that is sealed, nor can I send back for a refund. What kind of customer service is this? How I do I know the product isn't contaminated? I have been ordering oils for years and never one time have I received bottles that were not sealed. Wouldn't this be a liability on the company? What is the product was contaminated? I would like sealed bottles. Is that too much to ask for? Cecelia is the one that left a message, and no one answered (of course) when I called back. What a joke! A picture was provided to Vitality but I will provide again if needed.

My first order the end of December was received late and a roller bottle was leaking. Sent an email to Vitality several times with no response and tried to reach them by phone. Finally I received an email asking for pictures, which I sent, and over a week later received a response that they would replace it, no instructions and I received a confirmation for my next order that I never authorized. The order was the same as the first order. Their response was that it was too late to stop the new order and directed me to returns, but they couldn't tell me when it was shipping. I called my bank hopefully to stop them from pulling the unauthorized funds. I'm furious! This is not a trustworthy company.