Vitality Extracts Essential OilsReviews of vitalityextracts.com

They were having a BOGO sale. While I was shopping, there were many pop-ups with two oils of the same kind and constant promotions of buy one get one free. I purchased three types of essential oil and a duplicate of each. Instead of giving me the duplicates free, they switched the deal and gave the cheapest ones free instead. I realized things didn’t add up correctly on my invoice and contacted customer service right away. They refused to honor the BOGO. I guess they made their money off me, and their deal wasn’t as good as it was advertised!

I should not have given this company a chance! Thankfully I didn’t spend much money with them but the oils are extremely weak! One of the oils (Peaceful Pup) smells rancid! I will never order from them again! I have used essential oils for many years and I know quality oils from low quality oils! Buyer beware! The shipping is also too high!

I order their product out of Canada. Sometimes they are delivered via UPS and other times Canada Post. Via UPS there is no duty however with Canada post the duty is almost a third extra on the total cost which even with their sales prices you end up paying a ridiculous price for their pools. The customer service SUCKS!! Have called several times and left messages with not a single response! As much as I love the oils I have found other companies at a more reasonable price.

Subscription scam. August 22, 2024 I have been unsuccessful with canceling a subscription for five months. I get assured the subscription is canceled yet I continue to pay for another order month after month. I’m being robbed.

I failed to research this company. My chronic care nurse highly recommended and I jumped right in. Product ordered and immediately charged to my credit card. Still not received after going on 2 weeks. Contacted them and no response. Lesson learned the hard way.

No one answers email, chat, phone, or voice-mails. Their BOGO promo overcharged me and didn't apply special in cart like it says on their page. I won't shop with them anymore.

****Update: The grainy feel to the oils is the exact feel of mineral oil. I've never had or used a grainy essential oil. Sadly everything I typed is missing so I'll start again. I would recommend not using this company at all. I placed my order on July 6th and received it on July 15th. It was poorly wrapped but luckily nothing was broken. In the time since I placed my order I have received 37 messages and emails from this company. That does not account for those that I have deleted every single day. My issue with this product is that none of the oils smell the way they're supposed to. I can say this with some bit of authority only because I have been involved in oils for many years at least 20 I would say, I've used or even sold product for several companies. I was with the original company Young Living whose products were so pure that most of them could be taken internally. Sadly it was the recession then too and I was not able to continue trying to sell for them. I've used Doterra oils I've used oils for many different companies and I can tell you these just are not the right oils or they've been cut with something. I'm pretty sure they've been cut with something because they don't feel right. Most companies that sell oil of any kind the oil is somewhat thick and pours slowly. This stuff is so thin that it's almost impossible to apply without losing some of it. It also doesn't have that really slick feeling that oil normally has, instead it feels almost grainy as if something else were in the oil. I've never felt an oil that felt this way. My concern is in what they might have used to cut this. Is it completely hypoallergenic, is it something that could cause me a medical problem, and similar issues. My first problem is the oil itself, my second problem is their sales tactics and the unrelenting texts and emails that come, and thirdly, I'm very very concerned that these oils do not smell right. I'm extremely familiar with what myrrh and helichrysum smell like as I've used both from another company to heal an unhealable wound on my foot about 15 years ago. I have a similar issue and wanted to heal the problem again. And by the way it is a problem that they say cannot be healed with any medication but I found this combination of oil would work back when I was working with young living. Every company who makes essential oils will change or add something in their blend mixes in order to get around any proprietary rules, and I can assure you that the other two oils that are in my package do not smell correct either. I've bought something called breathe easy or similar from several companies and it has a very distinct smell that goes across all of those companies. Most of the items in this type of oil are the same in all of the oils from all of the companies that create a breathe easy type product but these do not smell anything like they should. The other blend that I bought is supposed to be akin to Young living's thieves, but I can assure you it is not even close to the right smell, which means any aromatherapy that I would normally do with these oils is pointless because it does not smell the way it's supposed to which means it does not have either full strength of the blend of oils or they didn't use the right oils. The bottom line is that myrrh smell like myrrh etc. I've used myrrh as an oil many many times and actually still have some of my precious resin from the myrrh tree, and I can assure you whatever it is they sent me does not smell right

This was my second time ordering oils from this company. I was very happy with the first order so I ordered for a second time. I ordered three 10ml bottles of their oils and was very disappointed in their packaging. The eye dropper /stopper was broken and the cap on one the bottles was cracked and had about a third of the oil leak out. The bottles were packaged in a plastic bag and not even wrapped up and cushioned for the shipping. I’m surprised that more did not break. I notified Vitality and told them about the packaging to see if this was normal practice and said that I was NOT interested in a refund/replacement and when they answered me with their response they did not mention the packaging practices all they wanted to talk about was how since I did not enclose pictures/ videos of the broken products they could not issue replacement/refunds. I cannot recommend this company if they continue to send glass bottles in a plastic bag without any other type of padding to prevent breakage.