Vitality Extracts Essential OilsReviews of vitalityextracts.com

I ordered Frankincense essential oil. The smell of it is very recognisable and distinct. I got a bottle of something that smells like chemicals with a tint of kerosene. Shoppers BEWARE !!!

They sent me the wrong product and refused to make an exchange. They were supposed to send me a return authorization (so they said) but never did. I am stuck with what they sent and I will NEVER buy from this company again and neither should anyone else

delivery is not fast

Placed an order 2 months ago - still not received - no response from customer services no product and the tracking link does not work - crap service - ironically the product I like but currently looking for a replacement company

I have bleeding and jaundice in my eyes. Going to have a scan to check for a brain bleed from rubbing Vitality oil on spider veins VERY SCARY!!!

If I could give this company a zero I would. I placed an order back in June when their website had a Guarantee and spent over $200 and luckily I used Paypal. There scents were too strong and caused me and my husband to have bad head-aches. They sent me a Return Label and suggested that I try the Balms instead. Well I tried that, and didn't like the oily feel on my skin all day long. They didn't absorb good at all. Once again they sent me a Return Label and I returned the products again. They refuse to back up their Guarantee and Refund me my money and said only store credit. Well I tried the oils, too strong, tried the Balms and leaves my skin oily all day, so what else could I now try. So for the 3rd time around, I wanted to try the jewelry and use some other type scents to use on them, hoping that would work better. NOPE!!! The bracelets arrived broken in their packages, Oil was so strong you could smell it though the plastic they were wrapped in. The only 2 bracelets that I really like has been out of stock for months and have been told they would not be restocked. So now there is nothing else to try except diffusers which I already have 3 in my home, so don't need those. Finally after 3 calls, a Supervisor calls me back today and no matter what I said, she wasn't willing to move for a Refund. She claims they can't Refund a Gift Certificate. When you do a return they give you store credit on a gift certificate so they don't have to Refund you later if your still unhappy. I have spent months now trying tons of things they asked me to do and through tons of emails, getting nowhere, and still no help from a supervisor. Now I filed a dispute through Paypal and they said they will get my money back one way or another. Thank God I used Paypal, or I would be eating this money as there is nothing else to try and order on their website, and the credit would had been sitting there forever. Hope many of you will learn to use Paypal to pay for things if you ever need a Refund, they will get it for you even if the company doesn't do it. That's why I have been with them for over 20-yrs. now. Don't trust Vitality as their customer support is the worst out there. There are other Essential Oil companies out there that do stand by their product and do also issue Refunds if your unhappy.

This company sells junk. The oils lost their fragrance within a couple of minutes after applying to my skin. The capsule diffuser died after one day if use. I received a free replacement that died after 6 days. They don't refund money...just store credit if you pay to return their junk. But why would you want to pay $9.95 shipping charges to receive more of their crap? Steer clear of this company.

I liked the products, although some of the sale items had little to no scent, so were probably outdated. They were always providing coupons, and none of them ever mentioned that they were for one time use, and all had an expiration date about a month in advance. Being retired and frugal, I made use of the coupons to my benefit, as there was no minimum order required, and the shipping was always just under $10. The coupons were $25 off, and I would order close to the $25 value, and make multiple orders. No one ever said anything about it or gave any indication that it was not acceptable to use the coupons that way. Imagine my surprise when an order was rejected. It took me a long while to get in touch with someone at Vitality Extracts to tell me the truth, after my having first made sure there was no problem with my bank account. They were banning me for life for using the coupons they had provided. This was something I did for months, and was never told there was an issue. If there had been, it would have been nice to be told instead of being "banned for life." That is no way to treat a customer who has made multiple orders, and in the first month I probably spent about $700 and used no coupons, as I didn't know they existed. I am not happy with the way I was treated by their customer service - more like a criminal than a loyal customer.