Pure Essential Oils For Healthy Living
Vitality Extracts Essential Oils (vitalityextracts.com) has 252 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
Showing 164 reviews with 1 star · Clear filters
Beth O.
I ordered 2 items dec. 15th. Never received it. I checked my account and it showed not even fullfilled yet as of dec. 26. I sent a ticket to customer service which i see takes a few days. I called monday dec. 26th and recording said box full try again. I see numerous customers have the same problem. next step is to call my credit card co to cancel this transacion.
T K.
The absolute WORST CUSTOMER SERVICE! DO NOT buy from them! They promise orders to arrive in 5-7 days. I have been waiting over 3 weeks. I’ve sent countless emails, tried calling and they DO NOT respond. If they don’t value customer service, how can their products be any good?
Anne C.
I have been calling. Some days the CSRs were busy. Call back later. Now I get thru but the call hangs up every time I call.
Brianna M.
I placed an order with Vitality Extracts and got confused during the checkout process and somehow ended up purchasing 2 of what I only wanted 1 of, and somehow also managed to be subscribed. When I called customer service, an automated message just tells you to call back and disconnects you. They do not respond to customer emails either. I am unable to cancel subscription due to the fact that you have to "sign on" to do so, but I never made an account? No one will help me. I am reporting.
S W.
If I could give a 0 I would! I have sent three customer support tickets and have received NO response! Customer service will not answer the phone. I placed an order over two weeks ago and it has not even shipped yet. DO NOT ORDER FROM THIS COMPANY!
Robert B.
I have been waiting on an order that was placed 3 weeks ago, no help from vitality, calls never get answered, they hang up, tried new orders with the same result. never again.
Savannah H.
NEVER ORDER FROM THEM! Customer service is nonexistent, you call and it says call again later and hangs up! I ordered 2 orders, one on 11/8 and one on 11/18. All Christmas gifts. the 11/18 order came today, with the 11/8 order STILL showing unfulfilled after almost a MONTH! Have not been able to get even close to an answer, they’ve been reported to the BBB numerous times for the same issue! HORRIBLE HORRIBLE experience and will NEVER order from them again!
Lily D.
I found out after purchasing this oil a few weeks later I received an email that I was in subscription and they were sending me an oil. No where did I see a mentioned of a recurring or subscription when I ordered