GrandmixGrandmix is a company that offers distinctive and aesthetic solutions for bathroom products and various wall decor items. Our mission is to provide the highest quality designs that will make your homes special and add character to your living spaces, ensuring customer satisfaction at every step.
Grandmix (vitahome.store) has 77 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Decoration & Interior · Lewes, Delaware
Excellent
Decoration & Interior · Lewes, Delaware
Excellent
Decoration & Interior · Newark, Delaware
Excellent
Decoration & Interior · Dover, Delaware
Excellent
77 approved reviews, newest moderated first
Susan A.
This was exactly what we hoped it would be. Looks great on the wall. Excellent quality and customer service communicated with us from start to finish to ensure we receive the product and were satisfied. Would not hesitate to buy from them again
Response from GrandmixNov 5, 2024
Hello, We’re thrilled to hear that you had a positive experience with us! Thank you for your kind words and continued trust in Vitahome. Warm regards, Vitahome
Dave
Customer service is NON-Existent. Never got a shipping notification. No confirmation of my order. Tried to chat with them on their web site, no one ever responds. Company sent me product very poorly packaged. Product needs to be assembled, no instructions, and assembly required was not posted on the product itself (which is a wall art piece....art is not supposed to be assembled) EDIT: The response provided by vita come is bologna. I only ordered one item, ONE!!!!!!!!!!!!! I never complained about delivery. I never even spoke to anyone at their company via chat, email, or phone. That was the problem. they had ZERO customer service. This response is a canned response as to make it appear as though they are good customer service. My order wasn't even placed until June, yet they are talking about something in March. Oy Vey! This is nothing more than a canned response, not even applicable to my order Buyer beware of this place. Lastly, you can see how slow they are. Look at the date of my review, and look at the date of their response. Their response on this review was 5 months LATER!!!! Imagine sitting waiting for customer service for 5 months.
Response from GrandmixNov 22, 2024
Dear Unhappy Angry, We sincerely apologize for any inconvenience and frustration you've experienced. Your feedback is important to us, and we appreciate the opportunity to address your concerns. We understand that you did not receive one of the parcels initially. According to our records, all 11 items from your order were shipped in three separate parcels. On March 14, one of the parcels was mistakenly delivered to the wrong address by FedEx. However, FedEx corrected this mistake, and the parcel was delivered to the correct address on March 15. You contacted us on March 22 about the missing parcel, and we promptly reached out to FedEx. They confirmed that the parcel had been successfully redelivered. We regret any inconvenience caused by this delivery issue and your difficulties in getting responses from FedEx. Given that the items were delivered, we are unable to process an additional refund. We strive to provide the best service possible and assure you that we made every effort to ensure your order was fulfilled correctly. If you have any further questions or need additional assistance, please reach out to us directly. Thank you for your understanding.
Unhappy A.
Your statement is not true!! I never received the lost package. Irregardless! Send me a return label and an RMA # so I can send the boxes I have. I DO NOT WANT OR NEED THESE ITEMS! I’ve been asking since March and you refuse to send me the labels. Send them to me. My next step is to report this company to the better business bureau!!! DO NOT GIVE THIS COMPANY YOUR MONEY. They have the worst customer service. Their shipping carrier of choice lost our packages in February. It's June and I'm still trying to get a $1,347.50 refund from this company. Do yourself a favor and listen to me so you don't have to go through the same agony I'm going through. I’D APPRECIATE A RESPONSE TO MY RETURN REQUEST!! SEND ME A RETURN NUMBER!!
Response from GrandmixJun 12, 2024
Dear Unhappy Angry, We sincerely apologize for any inconvenience and frustration you've experienced. Your feedback is important to us, and we appreciate the opportunity to address your concerns. We understand that you did not receive one of the parcels initially. According to our records, all 11 items from your order were shipped in three separate parcels. On March 14, one of the parcels was mistakenly delivered to the wrong address by FedEx. However, FedEx corrected this mistake, and the parcel was delivered to the correct address on March 15. You contacted us on March 22 about the missing parcel, and we promptly reached out to FedEx. They confirmed that the parcel had been successfully redelivered. We regret any inconvenience caused by this delivery issue and your difficulties in getting responses from FedEx. Given that the items were delivered, we are unable to process an additional refund. We strive to provide the best service possible and assure you that we made every effort to ensure your order was fulfilled correctly. If you have any further questions or need additional assistance, please reach out to us directly. Thank you for your understanding.
Phill B.
I would order again, good product. Always check sizes before ordering.
Response from GrandmixNov 7, 2024
Hello, Your review means the world to us! We’re so pleased to know that you enjoyed your shopping experience. Warm regards, Vitahome
Irene
The bathroom towel racks and small hanging shelves in a black finish all look good but I am concerned with the humidity in the shower and whirlpool bath. Will the humidity that will develop in the washroom rust the black finish?
Response from GrandmixNov 7, 2024
Hello, Thank you for your glowing review! We’re delighted that you’re happy with your purchase and hope to serve you again. Warm regards, Vitahome
david B.
Very good!!
Response from GrandmixNov 7, 2024
Hello, We’re so grateful for your feedback! Your support keeps us motivated to continue delivering quality products. Warm regards, Vitahome
EILEEN F.
Love the metal wall sculpture. Came quickly, well packaged, and is high quality,
Response from GrandmixNov 7, 2024
Hello, Thank you for your thoughtful review! It’s great to know we met your expectations. Warm regards, Vitahome
Terri D.
My uncle loved this as his 95th birthday gift!
Response from GrandmixNov 7, 2024
Hello, We appreciate your kind words! It’s wonderful to know you’re satisfied with your purchase, and we look forward to your next visit. Warm regards, Vitahome