GrandmixReviews of vitahome.store

Response from GrandmixMar 26, 2025

Hello, To resolve the problem with your order, please contact us via e-mail. Warm regards, Vitahome

Response from GrandmixJan 17, 2025

Hello, We are sorry for this problem on behalf of shipiing company. If you provide us some photos we can make refund or send you replacament.. Warm regards, Vitahome

Response from GrandmixJan 16, 2024

Dear Jess, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced with the packaging and the product itself. It's important to us that our customers receive their purchases in perfect condition, and we regret that we didn't meet these expectations in your case. We've taken note of the issue with the packaging and are actively working to improve it to ensure that all parts, including the tips of trees, are adequately protected during transit. Regarding the white tops, we apologize for the mix-up and understand the disappointment caused by not receiving the item as shown online. We would be happy to rectify this issue for you. Regarding the screws, we appreciate your suggestion and will consider including a more comprehensive method to secure and identify all components in future packaging. We understand that a full-wall paper template would have been helpful, and we will take this feedback into consideration for our installation guides. We are pleased to hear that you found the overall quality of the product to be good. Your suggestion for better and deeper stand-offs is invaluable, and we will certainly look into how we can improve this aspect in our future designs. Please contact us at [email protected] so we can make things right for you. Your satisfaction is our top priority, and we are committed to improving based on the valuable input from customers like you. Thank you for choosing VitaHome, and we hope to have the opportunity to serve you better in the future. Warm regards, Angel Customer Service Team Vita Home