Rene S.
We can't recommend VisitSouthAmerica.
We can't recommend VisitSouthAmerica. The communication off and with the agency was bad. We first tried to get informations to our booking via email. After days without reaction, we tried via whatsapp. There we got the response that our mail was received but not answered yet. Also we asked if there are any changes to the route of our 3 day uyuni tour because of the rain. The answer was no. But on the tour there were many changes, mainly because of the rain. On the first day we should be picked up at 6.30am. The van arrived at 7.20am. Then the van picked up other people and speeded to the border. There we were the last van because of the delay. After bordercrossing we changed to the 4x4 by 'Sol Andina' which was in very bad conditions. The front window was broken, the wiper, the speedo and other parts were not working. The driver 'Benjamin' was hectic and in a hurry because of the delay and speeded through the tour. Stops were short and the ride was fast. The driver were no guide and only spoke spanish. Also there should have been a guide which speaks english. On the first accomodation we noticed that all our luggage was wet because of the rain and the bad tarped on the roof of the car. The first accomodation was cold, had no heaters, no windows to open, no ventilation and black mould around the windows. After an argue a open gas heater was offered to dry the clothes and the agency changed the driver for the next days. On the second day we started with our new driver 'Juan', who was very endeavor to be a good driver and guide. We are thankfull for his dedication even as the agency did not provide him the infos of our booking like the displayed route or that we we will stay in uyuni. On the second day we had a 40+min stop at the village Julaca. It's basically a village of some small almacens on both sides of a traintrack with a lot of litter, loud music from every shop and nothing to see. It's a complete waste of time while you speed through other parts of the route. The second accomodation was also very basic. Our room had only windows to the floor, which were partialy just holes in the wall with no glas and a little blanket. All in all the accomodations were very raw, food wasn't good, the car partialy broken, the route different and no english guides for a lot of money. Our recommodation is to book a cheaper tour with another agency because the agencys just book local drivers/operators. Every agency seems to do the same tour with the same accomodations and stops. Prepare for a raw experience, high altitudes and enjoy the fantastic lanscape. Bring water and cash for toilets, wifi and entrances ;)