Visit South AmericaReviews of visitsouthamerica.co

No pude hacer válido el código de descuento

Honestly, this purchase was worth the price we paid but it didn't come without troubles. Customer service was not the best. One of our tour days had to be changed because of weather and they didn't reimburse us for the charges of that day. The services that were listed weren't actually included. Again, still worth the price but we were expecting more well, because it included more. We had different tour guides for most of the days and some of them were much better than others. We preferred Ingrid and Noe, they were much more enthused to show us around. The first guide was going to skip one of our stops (Las maras) until I had to ask so we ended stopping there rushed to catch our train to aguascalientes. They also told me last minute to get a hotel there. A lot of the days we weren't told the plan or what to pack. I hiked rainbow mountain in snow with shorts on because I thought it was Humantay day. They were not clear with directions at all. and I speak spanish it was not a comprehension thing, they just failed to mention a lot. Worth the price and convenience but make sure you ask / double check a lot of things. I am still waiting a reply to see if they can deduct some of the money from their promised tour. Something tells me I might not get anything. When booking our Machu pichu tour originally they said we are doing circuit 2b and asked if we wanted to pay for an upgrade to do circuit 1 & 3 instead we politely declined and said we wanted circuit 2. They "changed" it for us because it was better and then we kept going back and forth we didn't ask or want a change. They kept trying to explain it was over and over no one was owning up to the mistake they made even if we said " hey it's fine if you made a mistake just let us know and we can do 1 &3 instead". Anyway, it was too close to our trip to cancel. Not the best customer service. I didn't get a chance to research more but if you have time. research more and worse comes to worse they're an option.

The company has great support system, with a responsive Sales and After Sales Team. However the tour I booked through them didn't match my expectations, as the company that it has been outsourced from was not providing a service at the standard I was expecting. but Visit South America understood my complaint and took it into consideration. Highly appreciated.

Hallo. FienLeute, mit denen ich zu tun hatte waren alle nett. Die Organisation hat Mängel aufgezeigt. Die Vorbereitung meines Erachtens unglückkich verlaufen, wenig Informationen, nicht eindeutig und lückenhaft. Verschiedene Teilnehmer hatten unterschiedliche Informationen. Man war während der manchmal etwas Lost, weil man wenig Informationen bekommen hat. Den anderen Teilnemhern ging es auch so, deshalb kann ich dies hier sehr gewiss und bestimmt sagen.

The booking and sharing information online pre booking is great; However for the price, what was communicated, the experience on ground it was average . The 2 local drivers on ground were really nice and having just them as guides would have been good. We chose an English guide and a photographer for some fun shots if possible. 1. We were told , we would get an early check in and breakfast included the night before we left and once when we arrive . However at the hotel we were told no early check in and we paid for breakfast for the first day. The person chatting with us didn't check if we paid or not. ( again communication vs what happened on ground was different ) 2. We booked a 2 Day tour . On the second day after we checked out we were told that the tour ends at 4 as the two drivers had to rush to pick up new clients. There was almost an abrupt end to our trip. 3. If planned better or there was more communication , we could have easily had the sunset trip that we paid additionally for , on the second day instead of the first which was a really windy day. 4. Uyuni salt flats day 1 was great despite being windy. However when asked on chat about the star gazing , we were told book the sunset tour in addition. Which we did, however the experimve on ground was more like a check list to be covered. No thought of our request to star gaze or that we had a 3 year old who wouldn't enjoy the windy day and make a recommendation to shift the sunset experience to the next day. In fact the suggestion made by the guide on ground , was to do it at 3 am at a further additional price. 5. Day 2 we chose to do the Lagoons with flamingos and hot water baths. But it seemed the trip was rushed and we were really far away from the lagoons. We were not allowed to hike closer . 6. The food provided was good and the 3 star hotel jar dines was really nice. Over all we had an average experience.

Gorgeous landscape and save driver The landscape around Uyuni and the vulcanos, geysirs and lagunes are stunning and definitely worth a visit. We had a shared tour with 2 other visitors, a driver and a guide. The car war in reasonable condition, we were always supplied with fresh and tasty meals. Our driver was driving carefully and safe, was always friendly and very motivated. Great! The reason for 3 out of 5 stars is mostly the absolutely terrible hotel in Chalviri. The Hotel Ecologico de Piedra is by far the worst place that we ever visited. The rooms very molded, that it took your breath. It was really disgusting! Keep in mind that this hotel is located in a desert and it seems to be quite tricky to even get a room to mold there. The bathroom seemed like a torture jail in Afghanistan and there was just not possibility to lock your room because first they would not want to give us key as they said there weren't any. When we pointed out that there are several keys for rooms at the counter they mentioned that the look sometimes does not work - this was actually the case. When you pressed the handle firmly enough the door would open if locked or not. Please, visitsouthamerica, this Hotel is really a huge drawback and we very, very unhappy about it as we paid extra for having private rooms. This is totally unacceptable and I cannot recommend anyone to book tours with stops in sh*thole hotel. To be clear: I do not blame our driver or guide for this but more the organization. Our driver and guide did their best to get us an as possible good experience.