VisafotoTake an image with a smartphone or camera, upload it here and instantly get a professional photo for your visa, passport or ID.
Visafoto (visafoto.com) has 697 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Gianluca A.
Ho appena pagato il servizio per partecipare all green card lottery e la foto che mi avete ritoccato ha una luce troppo accesa !!! Sarò sicuramente scartato per questo ! Gradierei ricevere i miei soldi indietro grazie !!!
Gurvinder s S.
Fraud Website. I wasted $10 for US visa photo. Please avoid this website for any photo editing
Response from VisafotoOct 21, 2024
Hello, Visafoto services are paid, and our clients are always informed of this before making a purchase. If you are not satisfied with the quality of your photo, please contact [email protected] for a free replacement. If you have already contacted support and your request has not been resolved, please provide your order number so we can investigate your case. Thank you in advance! Updated: As we have not received details of your case, we reserve the right to consider your allegations unfounded. Charging for services is not “fraud.” If you are not satisfied with the processed photo, we offer a free replacement, and if it is not accepted by official services, a full refund. For assistance or refunds, please contact [email protected].
Sergio C.
Paul was my contact. I trusted him and paid my $ 7,00. The US passport rejected the picture then I need to go to CVS to get my passport picture. I ask my refund, and this Paul respond: You have the right to act as you wish. We provide services within our competence, and do not fulfill wishes. The US passport sent me this message :The photo submitted is the correct size, but your face is not the correct size or properly centered in the photograph. Please submit a larger photo with ample space around your face and ensure the image is centered. The system will assist you in cropping the photo before submission. Seven dollars may be is nothing for you but I'm a senior living in a $ 850.00 SS check and I hate when people steal my money like Paul.
Response from VisafotoOct 1, 2024
Hello, We have checked your case. The photo processed by our service had no technical defects and passed verification on the official State Department website. We offered to replace the original photo if you were not satisfied with it, but you declined. Nonetheless, we have processed a refund for your order. We apologize for any inconvenience this may have caused!
ADNAN
Visafoto is not honoring commitment of refund and its 8th time they are fixing the pic and sending me again and I am having error again and again . Instead of refund of money they are putting customer on fault order number 7afb206e5eeb4102af2888981e8f6a44
Response from VisafotoAug 22, 2024
Hello! First of all, this order has actually been refunded on Aug 15, 2024, 6:30 AM. You can check with your bank statement - there is either a refund statement or your original charge statement should have gone. Second, we are sorry we didn't manage to get your photo right, but Pakistan recently changed the requirements and you selected a wrong photo format as well. However we appreciate your feedback and hopefully you will change your rating, since we had refunded the money long ago. Also we will add this new changed Pakistani format to our database so it will work fine, just pay attention to the photo format that you select.
Consumer
Photo generated for oci application was not accepted. Customer service is pathetic as they were not ready to accept their mistake. Did not want to process refund
Response from VisafotoAug 21, 2024
Hello. Kindly let us know your order number to inspect your case. Thank you!
Ivan
Unfortunately I have to write a negative review. I had big expectations about the website since it looks very friendly to the user. First, I used one cupon for 10% discount shared in their own website and the price automatically change. My surprise, was when they charged me for the full price. If that was not enough, I am not happy with the result, they cut my hair which looks very fake and ridiculous, my face is not straight (it was moved by their robot), in general it is a very bad result that I am not happy with. Contacted them through email but never received any reply (was reading some reviews saying they are fast and very helpful but sadly that was not my case). Willing to modifiy/edit this review if I receive any help.
Response from VisafotoJul 9, 2024
Hello, Indeed, there was a technical problem with the promo code on the site, which caused it to not work. According to our records, the difference in the amount was refunded to you on the day of your request. Please let us know if you received the funds! Additionally, please note that if you are not satisfied with the final result, you can always contact our tech support to replace the original photo or correct any defects free of charge. We apologize for any inconvenience this situation may have caused!
FREDERIC D.
Photo de piètre qualité n’ayant pas la définition suffisante… Ai téléchargé une photo de 2mb et tu en retour une photo de 240ko À éviter…
Andre T.
DO NOT USE VISAFOTO. THEY SELL YOUR CREDIT CARD NUMBER TO DARK WEB. I used a credit card that I did not used for 6 months to pay visafoto. 1 week later, my credit card started to show transactions from Philippines.
Response from VisafotoMay 21, 2024
Hello, We're concerned about the possibility of your data being leaked, but we want to assure you that we are not involved in phishing activities. First of all, we don't get any card numbers at all. We process payments via Stripe which is the world leader in the card processing business. We use their payment widget on our web page and we don't see any card number. All card data goes directly to Stripe, bypassing us. Our service has been operational since 2013, and our commitment to the privacy and security of our customers has always been paramount. Any suggestion otherwise is unfounded, and we believe any incidents to be mere coincidences. As this is a serious accusation, we request that you provide your order number so that we can inspect your case. We would like to contact you by email as well, so we can learn the details of the suspected phishing and make sure that our systems are not compromised. Thank you!
