Visa GovassistReviews of visa.govassist.com

Shame on the Lot of Them! Beware the scam that is govassist.com! Their website mirrors an official government site and you have to pay $198 for forms that the government provides for free. THEN they have the audacity to remind you (in fine print) that you still have to pay the government its rightful fee for a passport. When I fought the fraudulent charge, the scammers still proceeded to send me the passport renewal forms. BTW, I had already paid for and received my official passport from the authorized .gov site. I also received a letter from a crook by the name of Matthew Cole, the so-called Passport Service Manager. He said to call with any questions. I tried for two days, but the phone number and Matthew Cole don't exist. It probably won't do any good, but I will contact the BBB today. I will also change my bank because they paid this fraudulent fee when I explicitly told them it was a scam.

Ordered 2 sets of passport documents for my wife and myself. I had to pay with two separate credit cards because it would not take the same one twice. When I realized there was an additional charge I called to cancel. I was given one refund less $30.00 for shipping but have not received the second refund even though I was promised it nor have I received any packet for my second order. I have spent $148.00 for nothing .

I, too, was scammed by this company. Looked up the owner (Scott Zuckerman) on LinkedIn and messaged him - discovered he's started a second business called Entry.com which does the same thing! Pretends to be renewing your passport - keeps your $! Something needs to be done about this guy!

This company is a total scam. They charge you a hefty fee and deliver absolutely nothing for it. They should be prosecuted.

10 weeks and nothing. 4 weeks of me asking for a refund and finally got a refund at week 11. No explanation of why they couldn’t do what they advertise.

I was robbed over $400 and now I don't know what to do! They have all my information!! I am a solo mama that cannot afford this and now I may have my identify too! I am so upset!!

Check the URL. I ended up paying 300.00 more than I would have if I had taken the time to scroll down to the official State Dept passport URL. They printed my application and mailed it with a pen!!!

GovAssist is a total fraud! I applied for renewal passport through them in July 2025, with the understanding that normal processing is 4 - 6 weeks. I started calling the the first week in September. The excuse was, "The government departments dealing with travel documents are on shut down". I called multiple times and got the same answer, and there after, it was "due to the shutdown, they are running behind". By that time it was 3 months later and my credit card company could not dispute the charge. I still don't havea passport and now have to go in in person to applu for a renewal. GovAssist is nothing but a bunch of scam artists! Stay away from them! Run!