Viribus BikesReviews of viribusbikes.com

Response from Viribus BikesNov 16, 2023

Dear Monica, We sincerely apologize for the challenges you faced with your recent bike purchase. It's disheartening to hear about subsequent inconvenience you encountered. We acknowledge that our customer service should have promptly addressed this issue. We regret any frustration caused and have taken steps to improve our internal communication processes as well as our quality control procedures to prevent similar incidents in the future. If you have any lingering concerns or encounter further issues, please do not hesitate to contact us. Your satisfaction is our priority, and we appreciate your feedback. Thank you for bringing this to our attention. Sincerely, Viribus Customer Support

Response from Viribus BikesNov 2, 2023

Dear Mr. Frayne, We are sincerely sorry to hear about the issue you encountered. This is certainly not the experience we intended for you to have. Our team has taken immediate action and has contacted you to resolve this issue. We have arranged to send you a new set of parts to replace the damaged fork and ensure your bike is in perfect working condition. Please accept our apologies for any inconvenience this may have caused. We appreciate your patience and cooperation as we work to make this right for you. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you! Viribus Customer Support

Response from Viribus BikesOct 27, 2023

Hello Wen Tung, We truly apologize for your negative experience and will do everything we can to properly resolve the situation. Your query has been sent to the associated department and they will be contacting you as soon as possible. Thank you. Viribus Customer Support