Imad
Disappointing Experience with Viribus…
Disappointing Experience with Viribus Electric Bike Tricycle I purchased an electric bike tricycle for my daughter from Viribus Bikes online on May 15, 2024. The package arrived promptly on the 21st. Despite the excitement, the process of receiving and assembling the bike turned out to be quite challenging and ultimately disappointing. Details of My Experience: The package was heavy and bulky, which made it difficult to handle. The exterior was strapped and heavily stapled, requiring us to cut open the box. Upon opening, we realized the bike required full assembly. As a technically skilled person with extensive experience in both automotive work and bicycle maintenance, I didn’t expect any issues. However, the instructions provided were poorly detailed and difficult to follow, leading to nearly six hours of assembly time. We ordered the 24" bike, but it appeared some parts were for the 26" model, making them incompatible. Upon contacting support the next day, they acknowledged the mistake and admitted it was a recurring issue. They promised to send the correct parts, which were mainly cosmetic fender covers, and suggested we could finish assembling the bike in the meantime. After an additional two hours, we completed the assembly but encountered several problems: The bike made a loud grinding noise due to the chain rubbing against the cover. It was difficult to control because it rode sideways. The brakes were ineffective. Re-examining the assembly revealed a poor design with no adjustments available for the chain and cover. At this point, my daughter was very disappointed, and I didn’t feel safe letting her ride the bike. Pros and Cons: Pros: Prompt delivery. Cons: Poorly detailed assembly instructions. Wrong parts included in the package. Ineffective customer support with delayed responses. Poor design leading to safety issues. Inconvenient return process requiring disassembly and repackaging. Conclusion: Our experience with Viribus Bikes has been frustrating and disappointing. Poor instructions, wrong parts, and safety concerns made the bike unusable. The slow and cumbersome customer support further added to our dissatisfaction. We are now seeking a refund and will not be purchasing from this company again. I would not recommend Viribus Bikes to others based on this experience. Tips for Improvement: **Provide clear and detailed assembly instructions with comprehensive pictures and steps. Ensure all parts are checked and compatible before shipping. Improve customer support response times and efficiency. Offer a more convenient return process, especially for large and complex items like bike
Response from Viribus BikesMay 30, 2024
Dear Imad Thank you for sharing your feedback about your recent purchase. We are truly sorry to hear about the challenges you faced with the Viribus Electric Bike Tricycle. This is not the experience we aim to provide our customers, and we regret the inconvenience caused. We would like to resolve this issue promptly and ensure your satisfaction. Please send us an email at [email protected] or reach out to our phone line at +1 (320) 377-3106. Our team is ready to assist you and address the problems you've encountered. We look forward to hearing from you and hope to make this right. Best regards, ViribusBikes Customer Service.