Viribus BikesReviews of viribusbikes.com

Response from Viribus BikesDec 2, 2024

Hi Constance, We are sorry to know that the trike you received is damaged. We will surely forward this issue to the QC team and ask for better packaging. Please send emails to [email protected] or call us at +1 (320) 377-3106 to provide more details for diagnoses, we will surely send you any needed replacement parts or help you return for a full refund/ replacement under warranty. Your understanding on this matter is highly appreciated, and we look forward to receiving your email. Best regards, Viribus Customer Service Team

Response from Viribus BikesDec 2, 2024

Dear George, We sincerely apologize for not being helpful and will actively improve our customer service. Unfortunately, we are unable to provide a charger for a discontinued unit. However, we have noticed the existence of such requests and are planning to sell more useful accessories including chargers and batteries shortly. In light of this situation, we would like to offer you a discount on your new purchase, if you are interested in placing a new order. Your satisfaction and comfort are always our top priorities. We appreciate your understanding and continued support. Please let us know if this alternative meets your needs. Looking forward to your reply. Best regards, Viribus Customer Service Team

Response from Viribus BikesSep 19, 2024

Dear Arfon, We're sorry to hear about the issue you encountered with the product you received. Your feedback is crucial to us, and we sincerely apologize for the inconvenience and disappointment this has caused. We take product quality and customer satisfaction very seriously, and we are committed to resolving this matter promptly. Could you please contact us with your order details via email at [email protected]. Alternatively, you can contact us through our website chat or call us directly at +1 (320) 377-3106. Thank you in advance. We appreciate your cooperation, and we will move forward accordingly upon receiving your response. Best regards, Viribus Customer Service Team

Response from Viribus BikesSep 14, 2024

Dear Basilious, We're sorry to hear about the issue you encountered with the product you received. Your feedback is crucial to us, and we sincerely apologize for the inconvenience and disappointment this has caused. We take product quality and customer satisfaction very seriously, and we are committed to resolving this matter promptly. Could you please contact us with your order details via email at [email protected]. Alternatively, you can contact us through our website chat or call us directly at +1 (320) 377-3106. Thank you in advance. We appreciate your cooperation, and we will move forward accordingly upon receiving your response. Best regards, Viribus Customer Service Team

Response from Viribus BikesSep 9, 2024

Dear Yvette, We are deeply sorry to hear about the challenges you have faced with the tricycle you purchased. Your feedback is crucial to us, and we sincerely apologize for the inconvenience and disappointment this has caused. We take product quality and customer satisfaction very seriously, and we are committed to resolving this matter promptly. Could you please contact us with your order details via email at [email protected]. Alternatively, you can contact us through our website chat or call us directly at +1 (320) 377-3106. Thank you in advance. We appreciate your cooperation, and we will move forward accordingly upon receiving your response. Best regards, Viribus Customer Service Team

Response from Viribus BikesSep 2, 2024

Dear Rick, We're sorry to hear about the issue you encountered with the product you received. Your feedback is valuable to us, and we want to assure you that your issue will be resolved satisfactorily. To better assist you, we would greatly appreciate it if you could contact us with your order details via email at [email protected]. Alternatively, you can contact us through our website chat or call us directly at +1 (320) 377-3106. We are always here to help you to the best of our ability. Thank you for your support. We will move forward accordingly upon receiving your response. Best regards, Viribus Customer Service Team

Response from Viribus BikesSep 2, 2024

Dear Augustus, We want to express our sincerest apologies for any inconvenience you may have encountered. Regarding the controller issue, we have already reached out to you via email to confirm the order details and are working diligently to promptly provide you with a satisfactory solution. Customer satisfaction is of utmost importance to us. Should you have any further inquiries, please do not hesitate to contact us via email at [email protected]. Rest assured, we are committed to responding within 24 hours. Thank you for your understanding and patience as we work to resolve this matter for you. Best regards, Viribus Customer Service Team

Response from Viribus BikesJun 5, 2024

Dear Doug, We are sorry for the inconvenience you experienced and apologize for the issues you've encountered with our product and return process. Please send us an email at [email protected] or reach out to our phone line at +1 (320) 377-3106 so we can escalate your concern and provide the assistance you need. We are committed to resolving this matter and ensuring your satisfaction. We look forward to hearing from you. Best regards, ViribusBikes Customer Service.