With all the info. that I have read, never once does it even mention anything about tires. These bikes will never sell to experienced cyclists because they know "where the rubber meets the road".
Response from Viribus BikesApr 29, 2025
Dear David,
Thank you for bringing this to our attention.
We’ve reviewed our bike listing and confirmed that it does include details about tire width and diameter. However, if you feel there’s additional information that would be helpful for experienced cyclists, please let us know exactly what you ’d like to see. We’re happy to add it.
Feel free to contact us at [email protected] for further inquiries.
Best regards,
Viribus Customer Support Team
MP
Martin P.
Compagnie de voleur ils vendent un vélo…
Compagnie de voleur ils vendent un vélo qui cesse de fonctionner a moins de 10km j'ai payée le retour ils ne voulais pas rembourser éviter cette compagnie
Response from Viribus BikesApr 29, 2025
Bonjour Martin,
Nous avons pris connaissance de votre message et tenons à vous présenter nos excuses pour les désagréments que vous avez pu rencontrer.
Nous souhaitons clarifier que nous avons effectué un remboursement intégral en mai de l'année dernière concernant l'incident évoqué. Il semble qu'il y ait eu malentendu ou confusion.
Nous comprenons que votre expérience n'a pas été à la hauteur de vos attentes et c'est avec regret que nous constatons que nos efforts pour résoudre la situation n'ont pas été perçus comme tels.
Veuillez agir à votre convenance. Si vous avez d'autres questions ou si nous pouvons vous assister davantage, n'hésitez pas à nous contacter.
Cordialement,
Équipe de support client Viribus
SA
Sandy
Not for long legs
Very nice trike but unable to adjust seat to proper height that allows me utilize pedals. I could only peddle if seat way too high to safely mount. Sold.
Response from Viribus BikesApr 8, 2025
Hi Sandy,
We are sorry to know that you have issues adjusting the seat height. The folding series you ordered is suitable for riders from 5'1" to 6' tall. We also had a smaller model that might be suitable for you.
Our representative has reached out to your email. Please get back to us at your convenience, and we will be happy to provide further assistance.
Best regards,
Viribus Customer Support Team
GP
Gregory P.
Steering broke
Steering broke. Whole bike is really junk.
Response from Viribus BikesApr 7, 2025
Dear Gregory,
We are really sorry to hear what has happened and do apologize for the inconvenience caused.
Per checking the records, we noticed that your bike was ordered two years ago, the warranty of which has expired. However, we would still like to help you with our best efforts.
Please send us a picture of the broken part to our email at [email protected], and we will prioritize checking the inventory of the needed part and arrange a shipment to you promptly.
Thank you for giving us the opportunity to make this right. Your satisfaction is our top priority, and we sincerely hope to restore your confidence in Viribus.
Best regards,
Viribus Customer Support Team
KM
Kevin M.
The bike was bought from a 3rd party…
The bike was bought from a 3rd party reseller. Apparently new but returned by original buyer. Understood why after assembling. No way to adust brakes to operate safely. Finally brought to local bike shop who proceeded to explain substandard parts made repairs to operate not feasible. Paid to have brake system replaced with one that would operate. Numerous calls to Viribus customer service were frustrating and of no help. Would recommend to stay away from this brand.
Response from Viribus BikesApr 7, 2025
Dear Kevin,
Thank you for taking the time to share your concerns with us. We’re truly sorry to hear about the challenges you faced with your bike purchase and the frustration caused by your experience with our customer service team. Your feedback is incredibly important to us, and we’re committed to addressing this directly.
First, please accept our sincerest apologies for the inconvenience and dissatisfaction you’ve encountered. It’s clear this did not meet the standards we strive to uphold, and we take full responsibility for falling short in this instance.
After further checking with the third-party, we were informed that the item you ordered was refurbished. It may have suffered from some cosmetic damage but should be functional. They had a professional repair team in Ontario California and would fully inspect and test the functions of every secondhand model, determining if it was good for a resale.
To resolve the issues you are having, we’d like to offer a full reimbursement for the brake system replacement you paid for. Please share the receipt or proof of payment, and we’ll ask the third-party to process this immediately.
Additionally, we’ll investigate the third-party reseller’s practices and review our quality assurance processes to prevent similar issues in the future.
We understand this experience has impacted your trust in our brand, and we’re determined to earn it back. Please reply to our email [email protected] to coordinate the next steps. We’ll prioritize resolving this promptly and professionally.
Thank you for giving us the opportunity to make this right. Your satisfaction is our top priority, and we sincerely hope to restore your confidence in Viribus.
Best regards,
Viribus Customer Support Team
AH
Aline H.
Frame is bent
Frame is bent, can’t ride it because it leans and vears to the right.
Response from Viribus BikesJan 15, 2025
Dear Aline,
Thank you for reaching out to us and sharing your concerns about the condition of your bike. We are truly sorry to hear that you are experiencing issues with the bent frame, which is preventing you from enjoying your ride. We understand how frustrating this must be for you, and we want to assure you that we are here to help.
Firstly, we want to address the issue of the bent frame. It is our priority to ensure that you receive a product that meets our high standards of quality and safety. We will immediately look into this matter and take the necessary steps to resolve it. Our team will contact you to discuss the best course of action, whether it involves repairing the frame or providing a replacement, to ensure that you can use your bike without any issues. It would be much appreciated if you could send us some pictures of the bent frame.
Once again, we apologize for any inconvenience this may have caused and thank you for bringing this to our attention. We look forward to resolving this issue with you and ensuring that you have a positive experience with our product.
Best regards,
Viribus Customer Support Team
KG
Kayla G.
I’m not impressed with this bike
I’m not impressed with this bike. The cords are zip tied to the frame and looks cheap. The packaging was sun bleached and the foam inside was brittle. I’m sure it was the oldest model that had just been sitting outside. I’d like to be contacted for a refund.
Response from Viribus BikesJan 15, 2025
Hello,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our bike did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused.
We understand your concerns regarding the appearance of the bike and the condition of the packaging. It is important to us that our customers receive products that not only meet but exceed their expectations in terms of quality and presentation.
Regarding the cords being zip-tied to the frame, we appreciate your feedback and will look into improving the assembly process to ensure a more polished appearance. As for the packaging, we are disappointed to hear that it was sun-bleached and the foam was brittle. This is not the standard we aim for, and we will investigate this matter to prevent such occurrences in the future.
We take your request for a refund very seriously. Our team will reach out to you shortly to discuss the next steps and to ensure that your issue is resolved promptly and to your satisfaction. We value your business and are committed to making this right.
Once again, we apologize for any disappointment you have experienced and thank you for bringing this to our attention. We are dedicated to improving our products and services based on customer feedback.
Best regards,
Viribus Customer Support Team
MS
Mark S.
Never ever buy this bike unless you own…
Never ever buy this bike unless you own a bike shop and love to put bikes together.
Avoid this bike unless it is already assembled at a bike shop
Total disaster with brakes and more.
Response from Viribus BikesDec 29, 2024
Hello,
I hope this message finds you well.
We are deeply sorry to hear that the assembly process and the brakes have not met your expectations. We strive to provide our customers with high-quality products and a seamless experience, and it is clear that we have fallen short in this instance.
Please refer to the assembly videos we provided and see if they can fix the issues you are having.
https://viribusbikes.com/pages/assembly-assistant
Regarding the brake issue, we listed adjusting videos for the different types of brakes and hope that they are helpful.
Disc brake: https://www.youtube.com/watch?v=7KAmoOWimRY
V-brake: https://youtu.be/_gZSvLxsAQM
C-brake: https://www.youtube.com/watch?v=45llr44Pu9g
Band brake: https://youtu.be/_tCcjuHEj84
We value your business and are dedicated to making this right. If your issues have not been resolved after trying the above videos, we would like to arrange for a technician to contact you to discuss the assembly process and provide guidance or, if you prefer, to schedule an appointment for a professional assembly service.
In this case, please email your order number and contact info to [email protected], and we will try our best to assist you.
We sincerely apologize for any trouble this has caused and appreciate your patience as we work to resolve these issues.
Thank you for bringing this to our attention, and we look forward to the opportunity to restore your confidence in our brand.
Best regards,
Viribus Customer Service Team
